Guest Relations Executive

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Guest Relations Executive to manage frontline visitor experience at our Navi Mumbai site. You will greet guests, issue badges, coordinate with sponsors, and ensure safety protocols are followed.

You will maintain visitor logs, arrange taxis, assist guests with special needs, and support crisis management and business continuity while upholding corporate standards and smooth lobby operations.

Responsibilities

• Greet visitors/clients with a friendly, courteous front office service.
• Notify site personnel of guest arrival and follow up if not picked up.
• Issue visitor badges, temporary cards, and access IDs; track return with stakeholders.
• Provide safety briefings and emergency/safety brochures to visitors.
• Follow Accenture specific processes/manuals and ensure proper admission.
• Maintain visitor log books and arrange taxis when required.
• Assist visitors with disabilities and ensure lobby cleanliness.
• Scan laptop details and check government IDs where applicable.
• Handle complaints/feedback and escalate as needed.
• Coordinate with night shift to prepare badges for large parties.
• Ensure client safety and security protocols are followed.
• Daily reconciliation and shredding of daily badges.
• Participate in Emergency Evacuation procedures and crisis management.

Job description

## Guest Relations ExecutiveApply: On-site: Navi Mumbai, MH: Full time: Posted Today: REQ519496**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Key Operations delivery**· Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.· Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.· Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.· Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.· Ensure Accenture specific processes/manuals is followed· Visitor admission is properly authorized· Maintained visitor log book and book taxis if required· Assisting with special needs for visitors with disabilities.· Ensuring basic cleanliness of lobby, lifts and public area.· Ensure the laptop details are scanned and check for Govt. ID’s.· Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.· Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival· Client safety and security protocols are followed· Daily reconciliation & shredding of daily badges.· Participate in Emergency Evacuation procedures including crisis management and business continuity**Location:**On-site –Navi Mumbai, MH**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!