Guest Relations Associate

Marriott Hotels India; Mumbai; In loco; INR 250.000 - 350.000; Tempo pieno

Descrizione del lavoro

Marriott Hotels India is seeking a Guest Relations Associate to assist guests with directions, information on amenities, hours of operation, and local area recommendations. You will relay requests to the appropriate departments and follow up to ensure satisfaction.

This role emphasizes professional communication, confidentiality, and adherence to hotel policies. You will stand/walk for shifts, handle guest calls, and support the team in delivering a high-quality guest experience in a busy Mumbai

Competenze

• Education: High school diploma or G.E.D. equivalent.

Mansioni

• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Contact appropriate individual or department to resolve guest requests or problems.
• Follow up with guests to ensure requests have been met to their satisfaction.
• Receive, record, and relay messages accurately and legibly.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Follow all company policies and procedures; report accidents and unsafe conditions to manager; maintain professional appearance.
• Welcome and acknowledge all guests; anticipate service needs; thank guests with appreciation.
• Answer telephones with proper etiquette.
• Develop positive relationships with others; support team to reach goals.
• Identify and recommend ideas or processes to increase efficiency, productivity, quality, safety, and/or cost-savings.
• Stand, sit, or walk for extended periods; move objects weighing up to 10 pounds as required.
• Perform other reasonable duties as requested by Supervisors.

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

Guest Relations Associate POSITION SUMMARY Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level