Guest Delight Officer

DMart; Chennai District; On-site; INR 167,400 - 223,200; Full time

Job summary

DMart in Chennai is seeking enthusiastic candidates for roles in food service. Responsibilities include welcoming customers, ensuring quality standards, and managing team coordination.

The ideal candidate should have at least a 10th or 12th-grade education, strong communication skills, and prior experience in a Quick Service Restaurant (QSR). Candidates with a proactive attitude will thrive in this customer-facing role.

Qualifications

• Minimum education requirement is 10th or 12th pass; graduates are preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work efficiently under pressure.

Responsibilities

• Greet guests and assist with menu choices.
• Ensure flawless execution of store processes.
• Follow hygiene standards and food safety norms.
• Inspect food quality before serving.
• Address customer complaints professionally.
• Coordinate with the team for timely order fulfilment.
• Monitor maintenance of store equipment.

Skills

Strong communication

Interpersonal skills

Ability to remain calm under pressure

Education

Minimum 10th or 12th pass

Job description

Role & responsibilities

• Customer Interaction: Greet guests professionally, assist with menu choices,
• Operational Excellence: Ensure flawless execution of store processes, from timely opening to maintaining smooth workflows during peak hours.
• Hygiene & Food Safety: Strictly follow hygiene standards and FSSAI norms prescribed to ensure zero compromise on pizza production and store cleanliness.
• Quality Control: Inspect the presentation and quality of food items before they reach the customer to ensure they meet brand parameters.
• Issue Resolution: Promptly address customer complaints or concerns with professionalism to ensure high satisfaction and repeat visits.
• Team Coordination: Work closely with the team to ensure timely order fulfilment
• Asset Maintenance: Monitor the proper use and maintenance of store equipment

Preferred candidate profile

• Education: Minimum 10th or 12th pass; graduates are often preferred
• Skills: Strong communication, interpersonal skills, and the ability to remain calm under pressure.
• Mindset: Proactive "experience maker" attitude rather than just an order taker.
• Experience: Prior experience in a QSR (Quick Service Restaurant) brand like Domino's, kfc , Pizza Hut, McDonald's, Burger King,