GSOC Operator

Pinkerton Consulting & Investigations, Inc.; Hyderabad; On-site; INR 350,000 - 600,000; Full time

Job summary

Pinkerton Consulting & Investigations, Inc. is seeking a GSOC Operator to lead day-to-day alarm management for a major client. You will monitor alarms, assess priorities, dispatch responses, and maintain ticketing workflows.

The role requires graduate level security experience, strong communication, and the ability to work 24x7 shifts. Candidates must be prepared for travel as needed and to collaborate across teams.

Qualifications

• Graduate with 1–3 years of BMS/command centre or security experience.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced, stressful environment.
• Willing to learn new tools and stay curious about security operations.

Responsibilities

• Represent Pinkerton values of integrity, vigilance, and excellence.
• Receive and email communications regarding alarms as the process dictates.
• Shift handover and take over of pending alarms action list.
• Manage alarms, prioritize, and dispatch accordingly.
• Acknowledge alarm priorities as per SLA.
• Update Trouble Tickets, assign, and follow up/closure.
• Create tickets for malfunctioning and excessive alarms.
• Coordinate with BAC and monitor security cameras.
• Escalate to Shift Supervisor when remedial actions are needed.
• All other duties as assigned.

Skills

Communication skills

Multi-tasking

Learning new tools

Self-motivated and curious

Microsoft Office

World news awareness

Education

Graduate with 1–3 years of BMS/command centre/security experience

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The GSOC Operator, assigned to one of Pinkerton’s largest global clients, will lead the day to day activities assigned by the Supervisors induringssigned shifts within the client\'s centre. The Operator is responsible for managing alarms and assessing the priority of alarms and dispatching accordingly.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Complete email communications regarding alarms as the process dictates.
• Receiveproper shift handing and taking over of pending alarms action list.
• Managealarms, ascertainthe priority,and dispatch accordingly.
• Acknowledge alarm priorities as noted within the SLA.
• Updatetickets received (Trouble Ticket), assignbased on the concern, and complete follow up/closure.
• Createtickets for malfunctioning andexcessive alarms.
• Workin coordination with BAC throughout the shifts to complete necessary tasks.
• Manage general usage and navigation of security cameras and raiseTT for issues, as needed.
• Updatethe Shift Supervisor regarding escalation for remedial actions.
• All other duties, as assigned.

Qualifications

Graduate with one to three years of BMS, command centre,and/ or security experience. Freshers with good communication skills may also apply.

• Knowledgeofworld news and current events.
• Effective written and verbal communication skills.
• Ableto multi-task in a fast-paced, and at times, stressful work environment.
• Able to constantly learnnew tools and innovations.
• Client orientated and results focused.
• Self motivated and curious.
• Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Able to work in shift 24*7 operations and 6 days a week.
• Willing to work overtime, asneeded.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.