Assistant Manager Housekeeping

Accorhotel; NTR; On-site; INR 600,000 - 900,000; Full time

Job summary

Accor is seeking an experienced Housekeeping Manager to lead daily operations across guest rooms, public areas, laundry and linen services. The role focuses on maintaining exceptional cleanliness, training ambassadors, and enforcing brand standards to ensure guest comfort and satisfaction.

The ideal candidate will bring a strong operational background, hands-on leadership, and proficiency in Opera PMS and MS Office.

Qualifications

• Previous Housekeeping management experience in a similar role.
• Strong operational background with experience implementing and managing brand standards.
• Sound knowledge of Opera and Microsoft applications.
• Proven experience with cost control including payroll, expenses and forecasting.
• Well groomed and articulate in communication.
• Excellent time management, organisational skills and ability to work autonomously.

Responsibilities

• Assist the Housekeeping Manager in planning, organising and supervising the department (guest rooms, public areas, laundry and linen services).
• Inspect guest rooms and public areas to ensure cleanliness and maintenance quality.
• Monitor room cleaning productivity and ensure high service standards and guest comfort.
• Plan and organise departmental training for ambassadors on service standards and knowledge.
• Prepare weekly staffing schedules and labour planning to meet activity levels and control costs.
• Maintain inventory of stocks, guest supplies and linens, ordering to par levels and preventing loss.
• Handle guest complaints professionally and address guest needs promptly.
• Prepare monthly reports for the Housekeeping Manager.
• Ensure department equipment and work areas are well maintained and secure.

Skills

Housekeeping management

Brand standards

Opera knowledge

Microsoft applications

Cost control

Communication

Time management

Autonomy

Tools

Opera PMS

MS Office

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Assist the Housekeeping Managerin planning, organising and supervising the housekeeping department, including guest rooms, public areas, laundry and linen services.
• Inspect guest rooms and public areas regularly to ensure furnishings, facilities and equipment are clean, well-maintained and in good repair.
• Monitor room cleaning productivity and ensure all housekeeping duties are carried out to the highest standard, providing guests with maximum efficiency of service and comfort.
• Plan and organise departmental training for ambassadors, with particular attention to service standards, courtesy, efficiency and job knowledge.
• Prepare weekly staffing schedules, monitor attendance and conduct labour planning to maintain cost effectiveness and meet hotel activity levels.
• Maintain accurate inventory of stocks, guest supplies and linens, ordering to par levels as necessary and preventing loss or pilferage.
• Handle guest complaints professionally and establish amicable relations with guests, addressing their needs and concerns promptly.
• Prepare monthly reports and submit to the Housekeeping Manager.
• Ensure all department equipment and work areas are maintained to a high standard and that security of guest rooms and keys is upheld.

Qualifications

• Previous Housekeeping management experience, in a similar role is essential.
• Strong operational background with experience in the implementation and management of brand standards
• Sound knowledge of Opera and Microsoft applications.
• Proven experience with cost control including payroll, expenses and forecasting
• Well groomed & articulate in communication.
• Excellent time management, organisational skills and ability to work autonomously

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