GSA Housekeeping

Accor; Bengaluru; On-site; INR 268,000 - 379,000; Full time

Benefits offered by this job

Discounts across Ennismore family

Competitive package and development

Job summary

The Hoxton Bengaluru City is seeking a Guest Service Associate, Housekeeping to join our dynamic team. This role supports cleaning, stock management, and guest experience in a fast-growing, international hotel brand opening in Bangalore.

You will work closely with a passionate team to maintain brand standards, deliver friendly service, and ensure guest rooms and public areas meet high cleanliness and safety expectations.

Qualifications

• Hospitaility mindset with a passion for guest service.
• Strong interpersonal and relationship-building skills.
• Positive, flexible and team-oriented.
• Eye for detail and standards adherence.
• Ability to handle multiple tasks with a calm, friendly manner.

Responsibilities

• Responsible for cleaning and servicing guest rooms to brand standards.
• Report maintenance defects in guest rooms and on floors.
• Ensure guest rooms meet brand standards and quality audits.
• Adhere to health and safety standards and report breaches.
• Maintain a positive, friendly attitude at all times.
• Uphold the highest levels of cleanliness throughout the hotel.
• Handle cleaning materials safely and correctly.
• Provide excellent customer care with a responsive service for guests.
• Assist in cleaning public areas and back-of-house as required.
• Stock linen and housekeeping supplies on floors and stores and keep areas tidy.

Skills

Hospitality passion

Customer service

Positive attitude

Team player

Attention to detail

Relationship building

Job description

We are looking for a Guest Service Associate, Housekeeping to join our dynamic team for The Hoxton Bengaluru City.

The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for the brand as it ventures into a new continent entirely and we are now looking for a brilliant leadership team to help bring this lifestyle brand to the market.

Located in the heart of the city centre, The Hoxton, Bengaluru City will bring its undeniable brand DNA and guest experience to India’s “Silicon Valley”, a high-tech city filled with parks and gardens and known for its vibrant cafe and pub culture - very apt for a brand that was founded in London!

The hotel will feature 149 bedrooms in a variety of The Hoxton’s well-loved room categories and the lobby will have a vibrant all-day dining restaurant & bar. Topping off the hotel we will have a rooftop pool and bar, large-scale function rooms and The Apartment - The Hoxton’s unique meeting & events concept

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!).
• A competitive package and plenty of opportunity for development.

Job Description

What you’ll do…

• Responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• Responsible for reporting any maintenance defects in guest rooms and on guest floors.
• Ensure that all guest rooms adhere to all brand standards and quality audit standards.
• Ensure that all health and safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper.
• Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• Ensure the highest levels of cleanliness throughout the hotel.
• Ensure all cleaning materials are handled correctly.
• Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• Assist in the cleaning of public areas and back of house areas as required.
• Responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• You have the ability to build relationships with colleagues and customers.

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