Guest Service Associate – F&B Service (Order Taker)

Ennismore; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Discounts across Ennismore

Career development

Competitive package

Job summary

The Hoxton Bengaluru City is seeking a Guest Service Associate for F&B Service (Order Taker). You will be the face of the guest experience, delivering warm hospitality, assisting the F&B team, and ensuring guests have a memorable visit to our vibrant new hotel in Bengaluru City Centre.

Join a dynamic team in a brand-new property that emphasizes creativity, collaboration and guest-centric experiences, with opportunities for growth within Ennismore’s international portfolio.

Qualifications

• Demonstrates genuine hospitality passion and enthusiasm for guest service.
• Ability to create a warm, welcoming atmosphere for guests.
• Clear communication and positive impact on guest interactions.
• Flexible, adaptable, and ready to contribute to the team
• Open to doing things differently and embracing challenges.

Responsibilities

• Be the face of the guest experience from arrival to departure.
• Assist the F&B team to keep service operations running smoothly.
• Create a fun, relaxed atmosphere for guests to enjoy themselves.
• Welcome guests warmly, handle questions, and assist with requests.
• Anticipate guest needs and provide proactive solutions to exceed expectations.

Skills

Hospitality passion

Guest experience

Team player

Job description

Guest Service Associate – F&B Service (Order Taker)

We are looking for a Guest Service Associate, F&B Service (Order Taker) to join our dynamic team for The Hoxton Bengaluru City.

The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for the brand as it ventures into a new continent entirely and we are now looking for a brilliant leadership team to help bring this lifestyle brand to the market.

Located in the heart of the city centre, The Hoxton, Bengaluru City will bring its undeniable brand DNA and guest experience to India’s “Silicon Valley”, a high-tech city filled with parks and gardens and known for its vibrant cafe and pub culture - very apt for a brand that was founded in London!

The hotel will feature 149 bedrooms in a variety of The Hoxton’s well-loved room categories and the lobby will have a vibrant all-day dining restaurant & bar. Topping off the hotel we will have a rooftop pool and bar, large-scale function rooms and The Apartment - The Hoxton’s unique meeting & events concept

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!).
• A competitive package and plenty of opportunity for development.

Job Description

What you’ll do…

• Simply put - you’re the face of our guests’ experience and you bring your own flavour to their table, making sure that from the moment they arrive to when they leave, they’re having a great time.
• Work with the F&B team in keeping things running smoothly.
• Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.

Qualifications

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• If you have previous experience, great! But it’s not a must-have for us; it’s how you contribute to the team that matters.
• Nothing is an issue for you, you know what our guests want even before they do.