GSA - Front Office

AccorHotel; Panaji; On-site; INR 180,000 - 320,000; Full time

Job summary

Accor in Goa, India is seeking a friendly Front Office Receptionist to welcome guests, manage check-ins, and address inquiries in a fast-paced hotel environment.

You will maintain high service standards, resolve guest issues, and support the front desk team to ensure smooth daily operations in this hospitality-focused role.

This position offers on-site work in Panaji with opportunities to grow within Accor's global hospitality group.

Responsibilities

• Responsible for daily administration, meeting and greeting guests, handling queries and complaints, and booking rooms.
• Maintain high standards of customer service at the reception desk to exceed customer expectations.
• Motivate and develop the Reception team to ensure smooth department operations and teamwork.
• Any matter affecting the hotel's interests should be brought to Management.

Job description

Company Description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Prime Function:

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors


• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.


• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.


• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.