Growth Executive

The Quad; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Free membership

Health insurance

Wellness support

Generous leave policy

Competitive salary

Job summary

The Quad invites applications for a Growth Executive – Student Engagement & Memberships in Chennai, on-site with our coaching team. You’ll design comeback campaigns for inactive students, collaborate with coaches to understand why people drop off, and own renewals end‑to‑end to keep memberships alive and thriving.

You’ll track engagement, attendance and renewal data in our CRM, produce regular reports against quarterly targets, and translate insights into practical interventions.

Qualifications

• 2+ years in customer success, account management, community management, or a related role.
• Strong English communication, verbal and written.
• Comfort owning payment and renewal follow-ups.
• High proficiency with Google Workspace / MS Office, and CRM.
• Ability to read data and turn it into an action.
• Creative thinking paired with operational discipline.
• Calm, patient, empathetic manner with students.
• Based in Chennai and able to work on-site with the coaching team.

Responsibilities

• Plan and run engagement campaigns for inactive, low-attendance and at-risk students.
• Design re-engagement initiatives — comeback programmes, challenges, win-back offers, milestone moments.
• Work closely with coaches to understand why students drop off, and turn that into interventions that actually move attendance.
• Communicate with current and past students on attendance, renewals and plan options.
• Support membership growth through renewals and relevant cross-sell and up-sell conversations — consultative, never transactional.
• Own renewal payment follow-ups end to end.
• Track and analyse engagement, attendance and membership data to support decisions.
• Maintain accurate membership and engagement records in our CRM.
• Produce regular reports on engagement, renewals and revenue against quarterly targets.
• Use CRM tools and Google Workspace to track every effort — nothing lives only in your head.
• Look for the automation, then keep the human touch on top of it.
• Bring a growth mindset and a start-up mentality.

Skills

Customer success

Account management

Community management

Inside sales

Tools

CRM

Google Workspace

MS Office

Job description

Job Description:

Growth Executive – Student Engagement & Memberships

Reports to the Success Manager.

We're hiring someone whose whole job is to bring people back.

Every fitness company talks about new sign-ups. Fewer talk about the student who trained hard for four months, then life happened — a project, a move, a bad week — and hasn't logged in since.

That student is who this role is for.

Why this role exists

In 2026, our growth is driven as much by the students already with us as by new sign-ups. Attendance, re-activation and renewals are where the next chapter is won.

You’ll design comeback campaigns for students who’ve gone quiet, work with our coaches to understand why people drop off, own renewals end to end, and make sure the membership experience — plan changes, payments, the lot — feels seamless.

It’s a role for someone who can invent a campaign on Monday and cheerfully chase a pending payment on Tuesday. Creative and operationally disciplined. Warm on the phone, sharp in the spreadsheet.

You’ll work shoulder‑to‑shoulder with our coaching team, because engagement problems are rarely just data problems. They’re human ones.

What you’ll own

Engagement & re‑activation

• Plan and run engagement campaigns for inactive, low‑attendance and at‑risk students
• Design creative re‑engagement initiatives — comeback programmes, challenges, win‑back offers, milestone moments
• Work closely with coaches to understand why students drop off, and turn that into interventions that actually move attendance

Memberships & renewals

• Communicate with current and past students on attendance, renewals and plan options
• Support membership growth through renewals and relevant cross‑sell and up‑sell conversations — consultative, never transactional
• Own renewal payment follow‑ups end to end. This is a critical part of the role

Data & reporting

• Track and analyse engagement, attendance and membership data to support decisions
• Maintain accurate membership and engagement records in our CRM
• Produce regular reports on engagement, renewals and revenue against quarterly targets

How you’ll work

• Use CRM tools and Google Workspace to track every effort — nothing lives only in your head
• Look for the automation, then keep the human touch on top of it
• Bring a growth mindset and a start‑up mentality

What we need from you

• 2+ years in customer success, account management, community management, inside sales or a closely related role. Exceptional freshers with the right temperament are welcome to apply
• Strong English communication, verbal and written. You’ll write campaign copy and have renewal conversations on the same day
• Comfort owning payment and renewal follow‑ups — persistent, organised, and never awkward about it
• High proficiency with Google Workspace / MS Office, and hands‑on experience with an online CRM
• Ability to read data and turn it into an action, not just a chart
• Creative thinking paired with operational discipline — you can invent a campaign and also run the checklist that ships it
• A calm, patient, empathetic manner with students. Many of the people you’ll speak to left because life got hard
• Based in Chennai and able to work on‑site with the coaching team

Nice to have

• Experience in a B2C, subscription or membership‑led business
• Background in fitness, sports, wellness or education
• Hands‑on with marketing automation or CRM workflow building — WhatsApp or email journeys, lifecycle campaigns
• Spreadsheets beyond the basics — pivots, cohort views, retention curves
• A training practice of your own. It helps you speak our students’ language

Your first 90 days

First 30 days You know our membership plans, CRM and student segments cold. You’ve run your first re‑activation outreach list and sat in on classes with the coaching team. By day 60 You own the renewals follow‑up cycle independently. A first comeback campaign is designed, shipped and measured. By day 90 You’re reporting engagement, renewals and revenue on a regular cadence, and you’ve brought a measurable lift in attendance or renewal rate on at least one student segment.

What you get

• A balanced, respectful work culture that respects your life outside work
• Free membership at The Quad — train with coaches who’ve transformed thousands of lives
• Health insurance, annual health checkups and wellness support
• Industry‑standard salaries and a generous leave policy
• The chance to positively affect someone’s health every single day

The Quad is an equal opportunity employer. We hire on capability, character and fit with how we coach.