Growth Executive

Thequad; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

Annual health checkups

Generous leave policy

Job summary

The Quad is seeking a Growth Executive for Student Engagement & Memberships in Chennai. This role focuses on re-activation, renewals, and seamless membership experiences, working closely with coaches to move attendance and revenue.

You will design campaigns, handle payments follow-ups, and track engagement outcomes. You will collaborate with coaching staff, analyze data, and own end-to-end renewal processes, aiming to lift attendance and renewals while maintaining a warm, customer-centric

Qualifications

• 2+ years in customer success, account management, community management, inside sales or closely related role.
• Strong English communication, verbal and written.
• Comfort owning payment and renewal follow-ups.
• High proficiency with Google Workspace / MS Office; hands-on CRM experience.
• Ability to read data and turn it into actions, not just charts.
• Creative thinking with operational discipline; able to design campaigns and execute checklists.

Responsibilities

• Plan and run engagement campaigns for inactive, low-attendance and at-risk students.
• Design re-engagement initiatives—comeback programs, challenges, win-back offers.
• Work with coaches to understand why students drop off and implement interventions.
• Own renewal payment follow-ups end to end.
• Track and analyze engagement and renewal data; maintain CRM records.
• Produce regular reports on engagement, renewals and revenue against targets.

Skills

Customer success experience

English communication

Data-driven

CRM experience

Google Workspace proficiency

On-site availability Chennai

Tools

CRM software

Job description

Growth Executive – Student Engagement & Memberships · Reports to the Success Manager

We're hiring someone whose whole job is to bring people back.

Every fitness company talks about new sign-ups. Fewer talk about the student who trained hard for four months, then life happened — a project, a move, a bad week — and hasn't logged in since.

That student is who this role is for.

Why this role exists

In 2026, our growth is driven as much by the students already with us as by new sign-ups. Attendance, re-activation and renewals are where the next chapter is won.

You’ll design comeback campaigns for students who've gone quiet, work with our coaches to understand why people drop off, own renewals end to end, and make sure the membership experience — plan changes, payments, the lot — feels seamless.

It’s a role for someone who can invent a campaign on Monday and cheerfully chase a pending payment on Tuesday. Creative and operationally disciplined. Warm on the phone, sharp in the spreadsheet.

You’ll work shoulder-to-shoulder with our coaching team, because engagement problems are rarely just data problems. They’re human ones.

What you'll own

Engagement & re-activation

• Plan and run engagement campaigns for inactive, low-attendance and at-risk students
• Design creative re-engagement initiatives — comeback programmes, challenges, win-back offers, milestone moments
• Work closely with coaches to understand why students drop off, and turn that into
• interventions that actually move attendance
• Communicate with current and past students on attendance, renewals and plan options
• Support membership growth through renewals and relevant cross-sell and up-sell conversations — consultative, never transactional
• Own renewal payment follow-ups end to end. This is a critical part of the role

Data & reporting

• Track and analyse engagement, attendance and membership data to support decisions
• Maintain accurate membership and engagement records in our CRM
• Produce regular reports on engagement, renewals and revenue against quarterly targets

How you'll work

• Use CRM tools and Google Workspace to track every effort — nothing lives only in your head
• Look for the automation, then keep the human touch on top of it
• Bring a growth mindset and a start-up mentality

What we need from you

• 2+ years in customer success, account management, community management, inside sales or a closely related role. Exceptional freshers with the right temperament are welcome to apply
• Strong English communication, verbal and written. You’ll write campaign copy and have renewal conversations on the same day
• Comfort owning payment and renewal follow-ups — persistent, organised, and never awkward about it
• High proficiency with Google Workspace / MS Office, and hands‑on experience with an online CRM
• Ability to read data and turn it into an action, not just a chart
• Creative thinking paired with operational discipline — you can invent a campaign and also run the checklist that ships it
• A calm, patient, empathetic manner with students. Many of the people you’ll speak to left because life got hard
• Based in Chennai and able to work on-site with the coaching team

Nice to have

• Experience in a B2C, subscription or membership-led business
• Background in fitness, sports, wellness or education
• Hands‑on with marketing automation or CRM workflow building — WhatsApp or email journeys, lifecycle campaigns
• Spreadsheets beyond the basics — pivots, cohort views, retention curves
• A training practice of your own. It helps you speak our students’ language

Your first 90 days

First 30 days You know our membership plans, CRM and student segments cold. You’ve run your first re‑activation outreach list and sat in on classes with the coaching team.

By day 60 You own the renewals follow-up cycle independently. A first comeback campaign is designed, shipped and measured.

By day 90 You’re reporting engagement, renewals and revenue on a regular cadence, and you’ve brought a measurable lift in attendance or renewal rate on at least one student segment.

What you get

• A balanced, respectful work culture that respects your life outside work
• Free membership at The Quad — train with coaches who’ve transformed thousands of lives
• Health insurance, annual health checkups and wellness support
• Industry-standard salaries and a generous leave policy
• The chance to positively affect someone’s health every single day

The Quad is an equal opportunity employer. We hire on capability, character and fit with how we coach.

Shape Lives.
Coach at The Quad.

At The Quad, coaching is about showing up—for yourself and for others. We’re looking for coaches who bring consistency, curiosity, and genuine care into every session. This form is the first step to joining a team that values a strong sense of purpose and community.