Group Head - E Commerce (Marketplace Practice)

dentsu; Pune District; Sur place; INR 2 500 000 - 3 800 000; Plein temps

Résumé du poste

dentsu in Pune is seeking a seasoned executive to lead the Ecommerce Delivery Practice, driving strategy, governance, and client outcomes across diverse ecommerce programs. You will steward capabilities, scale teams, and ensure market-leading execution and measurable impact.

The role requires deep platform knowledge, stakeholder management, and a track record of transforming commerce journeys. It offers leadership in a fast-growing, cross-functional setting with delivery excellence at its core.

Qualifications

• Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.
• Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
• Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.

Responsabilités

• Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
• Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
• Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.
• Manage and mentor a multidisciplinary delivery team of 60-80 members and drive capacity planning and revenue forecasting.

Connaissances

Leadership

Delivery governance

Client management

Strategic thinking

Team development

Stakeholder management

Analytical thinking

Commercial acumen

Operations excellence

Cross-functional collaboration

Outils

Shopify

Magento

Salesforce Commerce Cloud

WooCommerce

Amazon Pi / Perpetua

Helium 10

Hector.ai

Amazon DSP Console

Flipkart FADS

Blinkit Ads Manager

Zepto Ads

Amazon Brand Analytics

Google Sheets / BigQuery

Description du poste

Experience: 6 to 8 years

Location: Pune

About the Role

We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast-paced digital or media ecosystem.

The Head of Ecommerce Delivery Practice will own the practice vision, capability roadmap, delivery health, quality benchmarks, and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.

Key Responsibilities

1. Practice Leadership & Strategy

• Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
• Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
• Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.

2. Delivery Governance & Excellence

• Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.
• Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
• Provide escalation leadership and ensure swift resolution of delivery bottlenecks.

3. Client Engagement & Stakeholder Management

• Act as the senior delivery owner for key enterprise ecommerce clients.
• Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
• Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.

4. People Management & Capability Building

• Manage and mentor a multidisciplinary delivery team of 60-80 members.
• Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation.
• Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.
• Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting.
• Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.
• Drive operational excellence through automation, process optimisation, and best-practice adoption.
• Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.
• Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.
• Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.

Required Experience & Qualifications

• Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.
• Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
• Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.
• Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.
• Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery
• Exceptional communication, problem‑solving, and stakeholder management skills.
• Ability to thrive in a fast-paced, high-growth, matrixed environment.
• Strategic & Analytical Thinking
• Leadership & Team Development
• Delivery & Quality Governance
• Technical & Platform Expertise
• Client Management & Executive Presence
• Commercial Acumen
• Process & Operational Excellence
• Cross-functional Collaboration

Why Join Us?

• Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation.