Graduate Trainee - Online Reputation Management (ORM)

Dentsuaegis; Mumbai; On-site; INR 167,000 - 290,000; Part time

Benefits offered by this job

Structured training

Mentorship

Exposure to leading brands

Potential full-time conversion

Job summary

Dentsu Creative in Mumbai invites applications for a Graduate Trainee - Online Reputation Management (ORM). This part-time role is designed for fresh graduates who are passionate about digital media, customer engagement, and maintaining brand reputation.

You will gain hands-on experience across social media, digital platforms, and ORM tools. Structured training with mentorship and exposure to leading campaigns awaits, with potential for full-time conversion based on performance and business

Qualifications

• Graduate or diploma in Mass Media, Marketing Communications or related fields.
• Strong written and verbal communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Willingness to learn and thrive in a fast-paced environment.

Responsibilities

• Monitor and manage brand conversations across social and digital platforms.
• Respond to comments and complaints promptly to maintain positive perception.
• Categorize data and prepare ORM performance reports daily, weekly and monthly.
• Provide insights to improve brand positioning and customer experience.
• Support training and mentorship during the program.
• Collaborate with teams on integrated communication campaigns.

Skills

Strong written and verbal comms

MS Office proficiency

Education

Graduate or UG-diploma in Mass Media/Marketing/Advertising or related

Tools

MS Office (Word, Excel, PowerPoint)

Job description

We are looking for a proactive Graduate Trainee - Online Reputation Management (ORM) to monitor and manage brand conversations across social media and digital platforms. This role is ideal for fresh graduates passionate about digital media, customer engagement, and brand reputation, offering hands-on experience in soc

Job Description

Key Responsibilities

• Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
• Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
• Build brand awareness by addressing user queries and maintaining positive online perceptions.
• Acknowledge compliments and highlights positive feedback on brand social media pages and utilizes social listening tools effectively for monitoring and response management.
• Categorize data and prepare daily, weekly, and monthly ORM performance reports.
• Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

Eligibility Criteria

• Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.
• Strong written and verbal communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Willingness to learn, attention to detail, and ability to work in a fast-paced environment.

Preferred Skills

• Good interpersonal and coordination skills.
• Ability to multitask and manage deadlines.

What We Offer

• Structured training and mentorship.
• Exposure leading brands and integrated communication campaigns.
• Opportunity to learn from industry professionals.
• Potential for full-time conversion based on performance and business requirements.

Location

India - Maharashtra- Mumbai - Worli - Devchand House - Level 6

Brand

Dentsu Creative

Time Type

Part time

Contract Type

Consultant