Google Workspace Admin - Software Engineer

Fossil; Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work opportunities

Learning and development support

Employee product discounts

Inclusive workplace

Job summary

Fossil Group in Bengaluru, Karnataka is seeking a Google Workspace Admin to join the Information Technology team as a Collaboration Support Engineer. The role focuses on reliable collaboration services, user support, and continuous improvement.

You will handle incident management, tool administration, and stakeholder communications while working in a global, hybrid environment. Strong technical and service mindset is essential.

Qualifications

• Hands-on Google Workspace Administrator experience.
• Experience supporting collaboration tools like WordPress, ClickUp, DocuSign, QuickBase, Jira.
• Experience in end-user support across multiple technologies in a global environment.

Responsibilities

• Provide high-quality application support ensuring SLAs for response and resolution times.
• Manage incidents and service requests through ITSM tools.
• Troubleshoot and resolve low to medium complexity issues across collaboration platforms.
• Analyze business impact of incidents and ensure minimal disruption to users.
• Perform user administration, access management, and system configurations.
• Track application updates and manage version control to ensure stability.

Skills

Google Workspace

WordPress

DocuSign

ClickUp

QuickBase

Jira

End-user support

ServiceNow

Change management

Problem solving

Job description

Make an Impact

We are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group in Bengaluru, Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support, this could be the perfect role for you. In this dynamic and global company, you will play a key role in ensuring the reliability, performance, and continuous improvement of our Collaboration Services ecosystem.

What you will do in this role

Application Support & Incident Management

• Provide high-quality application support ensuring adherence to SLAs for response and resolution times
• Manage incidents and service requests through ITSM tools in line with IT Operations policies and procedures
• Troubleshoot and resolve low to medium complexity issues across collaboration platforms
• Analyze business impact of incidents and ensure minimal disruption to users through timely resolution

Collaboration Tools Administration

• 1-3 years of exp in Google Workspace Administration
• Support and maintain collaboration platforms including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira, and similar tools
• Perform user administration, access management, and system configurations
• Track application updates and manage version control to ensure system stability

Stakeholder Communication & Service Excellence

• Provide clear, timely communication to users and stakeholders on incidents, updates, and resolutions
• Build strong relationships with internal stakeholders to enhance service delivery and user satisfaction
• Deliver a high standard of customer service while managing competing priorities

Documentation, Governance & Continuous Improvement

• Maintain accurate and up-to-date support documentation and knowledge base articles
• Ensure compliance with change and release management processes
• Monitor service metrics and suggest improvements to enhance performance and efficiency
• Participate in rotational on-call support as required

Who You Are

• Hands‑on experience as a Google Workspace Administrator
• Experience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platforms
• Experience in end‑user support across multiple technologies in a global environment
• Familiarity with ServiceNow or equivalent IT Service Management tools
• Understanding of change management, release management, and software development lifecycle
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent verbal and written communication skills with the ability to explain technical concepts in business terms
• Strong customer service mindset with the ability to manage stakeholders effectively

What We Offer

• Competitive compensation and benefits package
• Support for work‑life balance, including time‑off programs
• Hybrid work opportunities, where applicable
• Learning and development support
• Employee product discounts
• An inclusive, collaborative, and values‑driven workplace