Google Workspace Admin - Software Engineer

The SSI Group; Bengaluru; Hybrid; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Hybrid work opportunities

Learning and development support

Employee product discounts

Inclusive, collaborative workplace

Job summary

Fossil Group in Bengaluru, Karnataka is seeking a Google Workspace Admin to join our Information Technology team as a Collaboration Support Engineer. You will ensure reliability and performance of our Collaboration Services and provide end-user support to a global user base.

The role covers incident management, access control, and governance, with collaboration platforms including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira. Hybrid work options are available.

Qualifications

• Hands-on experience as a Google Workspace Administrator.
• Experience supporting WordPress, ClickUp, DocuSign, QuickBase, Jira.
• Experience in end-user support across multiple technologies in a global environment.
• Familiarity with ServiceNow or equivalent IT Service Management tools.
• Understanding of change management, release management, and software development lifecycle.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to explain technical concepts in business terms.

Responsibilities

• Provide high-quality incident management and support with adherence to SLAs.
• Troubleshoot and resolve low to medium complexity issues across collaboration platforms.
• Perform user administration, access management, and system configurations.
• Track updates and manage version control to ensure stability.
• Provide clear, timely communication to users and stakeholders on incidents and resolutions.

Skills

Google Workspace Admin

End-user support

ITSM tools

ServiceNow

Change management

Communication

Tools

WordPress

DocuSign

ClickUp

QuickBase

Jira

Job description

Make an Impact

We are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group in Bengaluru, Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support, this could be the perfect role for you. In this dynamic and global company, you will play a key role in ensuring the reliability, performance, and continuous improvement of our Collaboration Services ecosystem.

What you will do in this role

Application Support & Incident Management

• Provide high-quality application support ensuring adherence to SLAs for response and resolution times
• Manage incidents and service requests through ITSM tools in line with IT Operations policies and procedures
• Troubleshoot and resolve low to medium complexity issues across collaboration platforms
• Analyze business impact of incidents and ensure minimal disruption to users through timely resolution

Collaboration Tools Administration

• 1-3 years of exp in Google Workspace Administration
• Support and maintain collaboration platforms including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira, and similar tools
• Perform user administration, access management, and system configurations
• Track application updates and manage version control to ensure system stability

Stakeholder Communication & Service Excellence

• Provide clear, timely communication to users and stakeholders on incidents, updates, and resolutions
• Build strong relationships with internal stakeholders to enhance service delivery and user satisfaction
• Deliver a high standard of customer service while managing competing priorities

Documentation, Governance & Continuous Improvement

• Maintain accurate and up-to-date support documentation and knowledge base articles
• Ensure compliance with change and release management processes
• Monitor service metrics and suggest improvements to enhance performance and efficiency
• Participate in rotational on-call support as required

Who You Are

• Hands-on experience as a Google Workspace Administrator
• Experience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platforms
• Experience in end-user support across multiple technologies in a global environment
• Familiarity with ServiceNow or equivalent IT Service Management tools
• Understanding of change management, release management, and software development lifecycle
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills with the ability to explain technical concepts in business terms
• Strong customer service mindset with the ability to manage stakeholders effectively

What We Offer

• Competitive compensation and benefits package
• Support for work-life balance, including time-off programs
• Hybrid work opportunities, where applicable
• Learning and development support
• Employee product discounts
• An inclusive, collaborative, and values-driven workplace