Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Shimoga District; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank Limited in Shimoga seeks a motivated Gold Loan Relationship Officer to drive growth in the Loans Against Gold segment. You will source new customers, manage existing relationships, and ensure smooth processing of gold loan applications.

The role requires strong interpersonal skills, a sales mindset, and understanding of gold loan products and branch operations to deliver excellent service and cross-sell banking products.

Qualifications

• Strong interpersonal skills and a sales mindset.
• Knowledge of gold loan products and branch operations.
• Ability to source new customers through branch walk-ins and local networking.
• Experience in customer service oriented roles.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Job description

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Shimoga

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level