Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Madurai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Kotak Mahindra Bank Limited in Madurai is seeking a Gold Loan Relationship Officer to drive growth in the Loans Against Gold segment. The role focuses on sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications.

You will explain product features and documentation, coordinate with branch teams, and maintain high service levels while complying with policies and regulations. Cross-selling CASA, insurance, and other investments is encouraged.

Qualifications

• Strong interpersonal and communication skills.
• Sales-oriented with ability to source customers.
• Knowledge of gold loan processes and documentation.
• Familiarity with branch operations and regulatory compliance.

Responsibilities

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking.
• Explain product features, eligibility criteria, and documentation requirements to customers.
• Ensure timely processing and disbursement of gold loans.
• Maintain high levels of customer service and satisfaction.
• Cross-sell other banking products such as CASA, insurance, and investment products.
• Ensure compliance with internal policies, audit norms, and regulatory guidelines.
• Maintain accurate records of customer interactions and loan documentation.
• Collaborate with branch teams to ensure seamless operations and customer experience.

Skills

Interpersonal skills

Sales mindset

Gold loan knowledge

Branch operations

Job description

Gold Loan Relationship Officer - Loans Against Gold (Marketing Branch Operations, Madurai)

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications.

The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level: Mid Level