Gold Loan Relationship Officer

Kotak Mahindra Bank Limited; Chennai District; Sur place; INR 350 000 - 510 000; Plein temps

Résumé du poste

Kotak Mahindra Bank Limited in Chennai seeks a Gold Loan Relationship Officer to drive growth in the Loans Against Gold segment. You will source new customers, manage relationships, and ensure smooth processing of gold loan applications.

You should be adept at explaining product features, eligibility, and documentation, while delivering high service levels and cross-selling related banking products. This role requires strong interpersonal skills and a sales mindset.

Qualifications

• Experience in sourcing customers for gold loan products.
• Understanding of gold loan products and branch operations.
• Strong interpersonal and communication skills.

Responsabilités

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Connaissances

Interpersonal skills

Sales mindset

Customer service

Communication

Description du poste

Gold Loan Relationship Officer_Loans Against Gold-Marketing Branches Operations_Chennai

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

• Source new customers for gold loan products through branch walk-ins, field visits, and local networking
• Explain product features, eligibility criteria, and documentation requirements to customers
• Ensure timely processing and disbursement of gold loans
• Maintain high levels of customer service and satisfaction
• Cross-sell other banking products such as CASA, insurance, and investment products
• Ensure compliance with internal policies, audit norms, and regulatory guidelines
• Maintain accurate records of customer interactions and loan documentation
• Collaborate with branch teams to ensure seamless operations and customer experience

Experience Level Mid Level