Gold Inspector

PeopleStrong; Jhajjar; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Pappachan Group is seeking a diligent Gold Inspection Executive for MFL branches across India. You will verify gold packets, cash, and documents, ensuring accuracy with the system and upholding quality and policy standards.

The role requires extensive travel, sharp observation, and meticulous reporting. You will report discrepancies to the BAI Dept and participate in training and audits as part of the department’s efforts.

Qualifications

• Minimum 12 months as Customer Service Executive in MFL Branches.
• Grade JM1-Executive/JM2-Senior Executive expectation.
• PMS rating of 3 or above in last cycle with no active DA case.

Responsibilities

• Physical verification of Gold Packets, Cash including Vault Cash and Foreign Currency against system records.
• Check ornaments for quantity, weight, quality, and purity pledged.
• Verify gold packets older than 5 months for prior inspections.
• Verify Gold Loan pledge/release documents and report anomalies.
• Validate that pledged ornaments comply with scheme rules and avoid restrictions.
• Report overdue gold loans and re-pledge decisions to higher rate.

Skills

Customer service exp

Travel willingness

Detail oriented

Quality adherence

Gold assets monitoring

Policy compliance

Education

Graduation

Tools

MS Office

Job description

• Minimum 12 months as Customer Service Executive in MFL Branches
• Should be in grade JM1-Executive/JM2-Senior Executive
• Rated 3 or above in the last PMS cycle and not having any active DA case
• Staff must be comfortable for extensive travelling across India in all MFL Branches
• Should be observant, diligent and tenacious by nature.
• Should be passionate about ensuring strict quality, documentation and policy adherence w.r.t gold pledge
• Must be vigilant towards ensuring proper and strict monitoring of gold assets
• Should be aligned to the Vision, Mission, Goals and Purpose of Muthoot Pappachan Group.

Main Tasks

• (1) Physical verification of Gold Packets, Cash including Vault Cash and Foreign Currency as to its correctness with the system records.
• (2) Checking of ornaments as to its quantity, weight, quality and purity taken for pledge during the current gold inspection period.
• (3) Checking of greater than 5 months gold packets as to its quantity, weight, quality and purity for which gold inspections were done earlier.
• (4) Verification of Gold Loan pledge/release documents and reporting of anomalies if any observed.
• (5) Verifying whether the ornaments pledged under all schemes are solid ornaments and LP/SP ornaments are not accepted for pledge under any schemes.
• (6) Verification and reporting of any overdue gold loans, Low Purity and Spurious accounts are re-pledged or re-pledged under higher rate.
• (7) Verification of Documents and ornaments/coins for Swarnavarsham/Shwethavarsham Loans disbursed.
• (8) Verification of all Gold Loan related products/Packets, MSME Packets, Mahilamitra Loan Packets and Chitty Security Packets etc.
• (9) Conducting Handing over/Taking over of branch as and when required by the Management and sending reports of the same to BAI Dept.
• (10) Purity Index updation in the system
• (11) Verification and sealing of auction related packets.
• (12) Participating in the Gold Auction conducted in various branches as per the instruction from the Department Head
• (13) Conducting Special Inspection in Selected branches along with Internal Auditors as per instruction from HO Audit.
• (14) Verification of Bulk Pledge Packets, Balance Transfer Pledges, Doubtful Pledges as per the instruction from HOD.
• (15) Conducting Gurukul Training and Appraisal training to be given to Branch staff during Gold Inspection.
• (16) Other Key activities instructed by the Management on Demand.

Areas Of Responsibility

• (1) Timely Reporting of discrepancies observed from the new & old packets Verification.
• (2) Reporting of observations/anomalies which are not rectified by the branch from the earlier inspections.
• (3) Immediate reporting of spurious ornaments found during the current Gold Inspection.
• (4) Verifying the each and every release of Gold Ornaments made during the period of inspection as the GI act as Joint Custodian during the period of audit.
• (5) Sending various reports as required by the BAI Dept.
• (6) Observing and reporting confidentially any malpractices made by the branch staff.
• (7) Reporting of acceptance for pledge certain type of ornaments like Cumbum chain, Karimani chain etc instructed not to be accepted for pledge by Management.
• (8) Verification of Gold Ornaments pledged by Pawn Brokers and give instruction to Branches to strictly avoid it & verification of Gold Packets relating to registered letters returned.

Special Requirements -

Compensation Band Based on Market Standards/Internal norms

Entitlements As per policy

Stake Holders MFL Staff, Group Company Staff

Assets Required As per policy

Educational Qualification Minimum Graduation with 2-3 yrs of Gold Appraisal experience Preferred. Willing to Travel.

Technical Qualification Basic Computer Knowledge, esp.MS Office applications mandatory

Skills -

Communication Skill Conversant in local language & English (proficiency in read, write and speak required)