GN I&E Comms and Media Solution Architect

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Accenture is seeking a BSS/OSS solution architect to design and implement innovative BSS/OSS solutions for telecom clients, ensuring seamless integration and business efficiency.

The role requires deep knowledge of CRM, order management, billing, and service fulfillment, with emphasis on AI-enabled transformation and API-driven architectures. You will lead architecture design, guidance, and collaboration across teams.

Qualifications

• Define long-term BSS/OSS digital transformation roadmap aligned with business goals.
• Define Target Architecture and transition roadmap for cloud-native BSS/OSS ecosystems.
• Develop business cases for BSS/OSS modernization focusing on cost optimization and revenue growth.
• Translate business requirements into techno-functional designs for end-to-end BSS/OSS systems.
• Collaborate with business, architecture, product and engineering teams to assess AI-enabled solutions.

Responsibilities

• Define and implement a long-term BSS/OSS digital transformation roadmap aligned with business goals.
• Define Target Architecture, transition roadmap, and develop scalable, cloud-native BSS/OSS ecosystem.
• Drive AI-enabled solution design and integration across CRM, OSS, and fulfillment.
• Ensure seamless integration between BSS and OSS components and API-driven architectures.
• Lead stakeholder collaboration and mentor teams on BSS/OSS strategy.

Skills

BSS/OSS Architecture

CRM

Order Management

Billing

API & Microservices

AI & GenAI Fluency

Telecom Industry Expertise

Cloud-native

Solution Design

Leadership

Tools

TM Forum APIs

Job description

Job Title - I&P GN Comms & Media CVC 4 – Comms Reinvention – Manager – Architecture & Design Capability Management Level : 7 – Manager Location: Bangalore/Gurgaon/Pune Must have skills: Telecom Industry Expertise with foundational level knowledge in BSS/OSS Architecture and design & transformation.

Job Summary: We are seeking BSS/OSS solution Architect consultant to design and implement innovative BSS/OSS solutions for telecom clients, ensuring seamless integration and enhancing overall business efficiency.

Roles & Responsibilities:

• Define and implement a long-term BSS/OSS digital transformation roadmap aligned with business goals.
• Define Target Architecture, transition roadmap , develop a future-ready, scalable, cloud-native BSS/OSS ecosystem Drive cloud-first, AI-driven, and API-enabled architectures to enable agility and scalability.
• Develop business cases for BSS/OSS modernization, ensuring cost optimization and revenue growth.
• Understanding of OSS/BSS digital transformation for B2B/B2C covering all the journeys lead to quote, order to cash, trouble to resolve, concept to resolve.
• Understanding of telco B2B product portfolio & offerings with latest trends & variants
• Solution Design & Architecture Design and define scalable end-to‑end BSS/OSS architecture design integrating CRM, Order Management, Billing, Inventory and Service Assurance & Fulfilment
• Develop scalable, modular, and future-proof IT solutions to support new services and business models.
• Ensure seamless integration between BSS (CRM, Order Management, Channels, Billing, customer care) and OSS (Network Inventory and Service Assurance).
• Support API-driven architectures and microservices adoption for flexible deployments.
• AI-Enabled Solution Design & Transformation
• Identify and shape AI, GenAI and Agentic AI use cases across telecom customer journeys and BSS capabilities.
• Translate business requirements and use cases into techno-functional solution designs, covering process impacts, system changes, data requirements and integrations.
• Define AI-ready solution options and architecture patterns, ensuring alignment with existing BSS/OSS landscape and target architecture.
• Collaborate with business, architecture, product and engineering teams to assess feasibility, dependencies and business value of AI-enabled solutions.
• Strategic Framework for BSS/OSS Evolution
• Drive API-led monetization through ecosystem partnerships (B2B2X, Network APIs, IoT billing models).
• Develop real-time charging models for 5G, IoT, and hybrid business models.
• Knowledge of emerging business models in B2B marketplaces, digital channel strategy and telco data-enabled products
• Business Development: Assist market-facing executives in business development activities, including bid management and proposal preparation
• Practice Development: Collaborate with executive for development of assets, methodologies, point of views, research, and white papers to enhance team capabilities and drive Thought leadership within the broader community

Professional & Technical Skills: Must Haves:

• Solution Architecture & Integration – Experience designing end-to-end BSS/OSS architecture and solution design documents . Experience in integrating various telecom systems.
• BSS Expertise – Deep understanding of CRM, Order Management & fulfilment, Billing, .
• OSS Expertise – Strong knowledge of Service Provisioning, Service Assurance, Network Inventory, Fault & Performance Management.
• AI & GenAI Fluency – Understanding of AI, GenAI and Agentic AI concepts and ability to identify their applicability across telecom BSS/OSS capabilities, processes and customer journeys.
• AI-Enabled Solution Design – Ability to translate business requirements and AI use cases into functional/solution designs, including process impacts, data needs, integrations and BSS/OSS system changes.
• API & Microservices – Understanding of integration technologies such as API, SOAP, REST, and microservices architecture, TM Forum APIs for seamless system interoperability.
• Solution Design & Advisory – Ability to design scalable, modular, and future-proof BSS/OSS solutions.
• Stakeholder Collaboration – Strong communication with business leaders, technical teams, and vendors.
• Problem Solving & Decision-Making – Ability to analyze complex BSS/OSS challenges and recommend optimal solutions.
• Customer-Centric Mindset – Ensuring seamless customer experience (CX) and journey mapping in digital transformation.
• Leadership & Mentorship – Ability to guide teams and junior consultants in BSS/OSS strategy.

Good to have:

• Good to have knowledge of Telecom CoTs products- Salesforce, ServiceNow, Netcracker, Amdocs platform etc. Exposure to GenAI/Agentic AI use-case prototyping, copilots or agent platforms within telecom or enterprise environments. TOGAF/eTOM certification is highly desirable Knowledge of emerging business models in B2B marketplaces, NaaS (Network-as-a-Service), GPU-as-a-Service, AdTech, Private 5G, and telco data-enabled products undefinedUnderstanding of lean concepts and hands‑on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.Experience in agile related tools like JIRA Confluence/Rally/MS ProjectsundefinedPropose solution options based on the analysis and recommend the option that is architectur