GM Service

Yash Honda; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Yash Honda Pune is seeking a results-driven General Manager – Service (2-Wheelers) to lead service operations across the Honda Red Wing and BigWing network. You will steer workshop performance, customer satisfaction, and service revenue while maintaining high standards of quality and turnaround times.

You will manage and develop service teams, monitor KPIs, and implement improvements, ensuring compliance with Honda standards and policies.

Qualifications

• Proven experience in 2-wheeler service management.
• Strong leadership and people management skills.
• Business acumen with a customer-first approach.

Responsibilities

• Lead overall service operations, workshop performance, and customer satisfaction.
• Drive service revenue, productivity, profitability, and retention.
• Uphold service quality, turnaround times, and customer experience.
• Develop and manage service teams, advisors, and workshop staff.
• Monitor KPIs and drive process improvements.
• Ensure compliance with Honda standards and guidelines.

Skills

2-wheeler service management

Leadership

Customer focus

Job description

We’re Hiring | General Manager – Service (2-Wheelers)

We are looking for an experienced and result-oriented GM – Service to lead service operations for our Honda 2-Wheeler dealership network, covering Honda Red Wing and BigWing.

Key Responsibilities:

• Lead overall service operations, workshop performance, and customer satisfaction.


• Drive service revenue, productivity, profitability, and customer retention.


• Ensure high standards of service quality, turnaround time, and customer experience.


• Manage and develop service teams, service advisors, and workshop staff.


• Monitor key performance indicators (KPIs) and implement process improvements.


• Ensure compliance with Honda standards, policies, and operational guidelines.

Ideal Candidate: Proven experience in 2-wheeler service management, strong leadership skills, business acumen, and a customer-first approach.