GM - Lead Cloud

Vodafone Idea Limited; Hyderabad; On-site; INR 4,000,000 - 10,000,000; Full time

Job summary

Vodafone Idea Limited in Hyderabad/Pune seeks a Senior leader to run GM – Cloud Operations, guiding telco cloud services across multi-vendor environments. You will own 24x7 incident response, drive NFVI and cloud-native platforms, and push continuous improvement in service availability and customer experience.

You will collaborate with OEMs and internal teams to implement upgrades, share knowledge, and ensure scalable, reliable cloud infrastructure across the network.

Qualifications

• Engineering graduate with extensive telecom cloud operations experience.
• Proven leadership in NOC/SNOC or cloud support roles.
• Strong knowledge of NFVI, OpenStack, and cloud orchestration.

Responsibilities

• Lead end-to-end telco cloud operations across multiple vendor setups with 24x7 incident support.
• Drive advanced troubleshooting using logs, alarms, outages and KPI analytics.
• Provide leadership on OpenShift and cloud-native platforms for stability.
• Drive NFVI adoption and OpenShift virtualization with scalability focus.
• Oversee infrastructure from Nokia, Ericsson, HPE, Dell/EMC and related issues.
• Lead problem management to eliminate repeat issues and improve KPIs.
• Coordinate cloud, SNOC and field teams for seamless execution.
• Engage OEMs for product fixes and longer-term solutions.
• Govern FNI, upgrades and rollout strategy with impact analysis.
• Ensure documentation and knowledge sharing for large-scale deployments.

Skills

Multi-vendor cloud operations

ETSI NFVI/OpenStack

OpenShift virtualization

Automation (Python)

Automation (Ansible)

Telecom domain expertise (vEPC/VoLTE/v

Education

Engineering in Electronics & Communication or CS

Tools

RedHat Linux

OpenStack

OpenShift

Python

Ansible

Job description

Role Title
GM – Cloud Operations
Function
Technology Operations
Sub Function/ Vertical/ Department
SNOC
Band
M3
Reports to Role (Position No)
VP – Cloud Operations
Location
Hyderabad/Pune

• Job Purpose
  

SNOC is centralized Network Operation centre responsible for FCAPS for VIL PAN India network across all technologies and domains through highly skilled People, well stitched Processes & state of the art Tools.
‘Cloud infra’ is being a revenue critical technology platform with unparalleled focus of organization & going through rapid technological changes over the span of time.
CLOUD is one of the essential functions working across domains INM, CHM, PM & enterprise functions to achieve SNOC objectives.

• Maximize Service and Network availability.
• Enhance customer experience
  

To achieve the objective, CLOUD GM needs to

• Provide expert level (Level 3) support for the cloud infra critical incidents happening in the network.
• Ensure Corrective and Preventive actions through problem management.
• Conserve and disseminate Knowledge acquired.
• In depth technical discussion with vendor experts to bring the solution & implement effectively
• Extend support in presentations from the cloud infra stands point.
  

Legends –
TAC – Technical Assistance Centre
PBM– Problem Management
KM – Knowledge Management

• Key Accountabilities / Key Result Areas
• To lead and govern end-to-end telco cloud operations across Nokia, Cisco, Ericsson, Mavenir, ZTE & Huawei setups and ensure 24x7 support for critical incidents across VIL network with focus on SLA adherence, network stability and customer experience.
• Drive advanced troubleshooting strategy using cloud OS/hardware logs, alarms, outages & KPI analytics with strong understanding of ETSI MANO architecture.
• Provide leadership on RedHat OpenShift and cloud-native platforms ensuring operational excellence and platform stability.
• Drive adoption of NFVI solutions and new technologies like OpenShift virtualization with focus on scalability and transformation.
• Provide strategic oversight on Nokia Airframe, HPE and Dell/EMC infrastructure and related issues.
• Lead proactive & reactive Problem Management, eliminate repeat issues, improve KPI and ensure better customer experience aligned to business goals.
• Align cloud, SNOC and field teams for seamless execution and faster resolution.
• Drive OEM engagement for product issues, bug fixes and long-term solutions.
• Govern First Node Integration (FNI), upgrades and rollout strategy including impact analysis, execution and success criteria.
• Ensure documentation, knowledge sharing and smooth handover for large-scale deployments and lifecycle management.
• Core Competencies, Knowledge, Experience, Technical / Professional Qualifications
  

Core Competencies, Knowledge And Experience (Max 10)

• Expert in multi-vendor Telco Private Cloud operations and governance.
• Strong understanding of ETSI NFVI, OpenStack (Triple-O) and cloud architecture.
• Experience in OpenStack networking and SDS troubleshooting.
• Strong expertise in RedHat OpenStack and OpenShift virtualization platforms.
• Knowledge of automation (Python, Ansible) and cloud operations.
• Experience in telecom domains – vEPC, VoLTE, vRAN, 5G architecture.
• Strong understanding of cloud KPI, performance and service assurance.
• Exposure to VNFM, HELM and cloud orchestration tools.
• Strong stakeholder management with OEM, governance team and planning teams.
• Knowledge of ITIL V4 processes and SNOC operations.
• Expert in Telco Private Cloud administration and operations of more than one of Nokia, Ericsson,

Human Traits

• Excellent verbal & written communication skills
• Having hands-on knowledge on Microsoft excel & power point
• Good team player, politically agile
• First Time Right & result oriented approach,
  

Professional Qualifications

• Engineering graduate Electronics and Communication/ Computer Science with 12+ years telecom experience in telco cloud and operations
• Strong experience in NOC/SNOC or cloud support leadership roles
• RedHat Linux / OpenStack (CL210) certification preferred
• RedHat OpenShift (DO280/DO380 /AI ) certifications preferred.
• Key Performance Indicators
• Operational Performance
• SLA for cases raised to get support for ongoing issues
  

P1 - (Cloud- 60 Min)
P2 - (Cloud- 120 Min)

• Targets for Problem Management Tickets - P1 – 1 Month, P2 – 2 Months, P3 – 3 Months, P4 – 4 Months and P5 – 5 Months with SLA targets of 90%.
• 2 Problem Cases/Enterprise Service Improvement plans (SIP) per month.
• 1 Knowledge Management documents per month for Cloud.
• Target for number of proactive PBM – 5%.
• ZERO NC for all ISO External and Internal Audit.
• FNI/Upgrade/new feature implementations for successful roll out – Target – 100%
• Development Performance
• Ensure 100% penetration of HSW induction to all team members and partners.
• Future Ready
• Alignment with DIGITAL DNA – drive automations projects for easing the way of working/ making time taking tasks efficient and scalable.
• At least one e-learning course per 2 months from new technology for capability building
• Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.
  

Team size – 30

• Number of Knowledge Management documents already created – 20+
• Average monthly Tickets handled – ~50
• Average monthly FNIs - 1
• Risks, Challenges, Job Context (Short Description)
• Sensitive & critical issues from cloud infra requires End to End integral knowledge from Linux level, Openstack, Docker containers, multivendor hardware’s for all nodes involved in troubleshooting & correction
• To build the capability in multivendor NFVI troubleshooting skills and OpenShift troubleshooting skills is utmost importance since many of the problems are repetitive in nature among the cloud platforms
• FNI & upgrades in pilot node with learnings enable fault free roll outs in the network
• Rapidly growing data market demands quick understanding & resolution & with emerging technologies deployed in network add to complexity in FCAPS wherein GM expertise is required.