Global Systems Manager

Allcargo-Logistics-Ltd; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Allcargo-Logistics-Ltd seeks a Management & Leadership professional to drive global BPM alignment, translate business requirements into system solutions, and lead UAT activities across regions.

You will own system governance, coach BPA Analysts, coordinate rollout readiness, and partner with Global BPM, COO, and regional teams to standardize processes and accelerate automation.

Responsibilities

• Key member of the Global BPM vertical, involved with ensuring global systems align with BPM standards and business needs
• Translate business requirements into system solutions and lead UAT activities
• Work with Global BPM, Global Process & optimisation Manager, COO and regional stakeholders.
• Act as the business owner for system alignment, ensuring that processes and technology evolve together.
• Manage the team of BPA Systems Analysts
• Coaching and supporting the Regional and Cluster BPM team members
• Define and maintain the global system governance model, including demand intake, prioritization, and delivery tracking.
• Lead system testing (UAT) and coordinate rollout activities to ensure stable implementations.
• Support automation and process improvement initiatives to simplify operations and reduce manual effort.
• Maintain documentation, SOPs, and knowledge materials related to process-system integration.
• Develop process performance dashboards.
• Provide insights and recommendations to executive leadership on optimization opportunities.
• Prepare organization for major change initiatives (e.g. iTopaz roll-out, Service Center offshoring)
• Coordinate testing, deployment readiness, and post-go-live handover
• Provide system guidance and support adoption
• (Establish and enforce standards that drive quality, eliminate rework, and enable the industrialization of our processes) Establish a unified BPM-IT governance model for system development and enhancement requests.
• Lead iTopaz UAT and Go-Live readiness, ensuring seamless deployment and stable post-launch operations.
• Develop and implement a Global Process-System Alignment Guide to standardize how systems support operations.
• Standardised global processes fully supported by integrated technology.
• Deliver measurable automation or efficiency improvements that enhance data quality, turnaround time, and productivity.
• Work closel<b>y with Corp. IT, Products and Regions to define and maintain required standards</b>
• <b>Standardised global processes fully supported by integrated technology.</b>
• <b>Improve visibility and governance across all process-system activities</b>

Job description

Management & Leadership

• Key member of the Global BPM vertical, involved with ensuring global systems align with BPM standards and business needs
• Translate business requirements into system solutions and lead UAT activities
• Work with Global BPM, Global Process & optimisation Manager, COO and regional stakeholders.
• Act as the business owner for system alignment, ensuring that processes and technology evolve together.
• Manage the team of BPA Systems Analysts
• Coaching and supporting the Regional and Cluster BPM team members

Process Re-Engineering (Focus on how we add value for customers; eliminate waste and non-value adding activities. Balance productivity and control over profitability)

• Define and maintain the global system governance model, including demand intake, prioritization, and delivery tracking.
• Lead system testing (UAT) and coordinate rollout activities to ensure stable implementations.
• Support automation and process improvement initiatives to simplify operations and reduce manual effort.
• Maintain documentation, SOPs, and knowledge materials related to process-system integration.
• Develop process performance dashboards.
• Provide insights and recommendations to executive leadership on optimization opportunities.
• Prepare organization for major change initiatives (e.g. iTopaz roll-out, Service Center offshoring)
• Coordinate testing, deployment readiness, and post-go-live handover
• Provide system guidance and support adoption

Quality & Standardization

• (Establish and enforce standards that drive quality, eliminate rework, and enable the industrialization of our processes) Establish a unified BPM-IT governance model for system development and enhancement requests.
• Lead iTopaz UAT and Go-Live readiness, ensuring seamless deployment and stable post-launch operations.
• Develop and implement a Global Process-System Alignment Guide to standardize how systems support operations.
• Standardised global processes fully supported by integrated technology.
• Deliver measurable automation or efficiency improvements that enhance data quality, turnaround time, and productivity.
• Work closely with Corp. IT, Products and Regions to define and maintain required standards
• Standardised global processes fully supported by integrated technology.
• Improve visibility and governance across all process-system activities