Solutions Lead - BPM & Digital Transformation

Cogneesol; Maharashtra; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

A leading business solutions provider in Maharashtra is seeking a Solution Lead for BPM & Digital Transformation to drive end-to-end solutions for complex operational challenges. The ideal candidate must have 10-15 years of experience in BPM/BPO industries and management consulting. This role involves designing scalable solutions, leading pre-sales activities, and ensuring client satisfaction by aligning transformation roadmaps with business objectives.

Qualifications

• 10–15 years of experience in BPM / BPO industry.
• Experience in management consulting and process transformation.
• Exposure to AI, automation, and digital operations is highly desirable.

Responsibilities

• Lead the design of end-to-end BPM solutions aligned with client objectives.
• Serve as solution owner during deal pursuits collaborating with sales.
• Identify opportunities to drive process efficiency and service modernization.
• Ensure solutions are scalable, cost-efficient, and deliver measurable value.
• Own deals during pursuit, partner with Sales and Account leaders, and develop transformation roadmaps and business cases.
• Embed innovation with Transformation and Technology teams and design data-driven operations.
• Structure competitive commercial models including FTE, outcome, and transaction pricing.
• Collaborate with Delivery, Finance, Legal, HR to ensure feasibility and transition planning.
• Develop solution collateral, playbooks, and case studies for business development.
• Deliverables include architecture, roadmaps, pricing models, ROI and executive presentations.

Skills

BPM / BPO industry

Management consulting

Process transformation

Pre‑sales or solution architecture

Experience with AI and automation

Job description

Job Summary

The Solution Lead – BPM & Digital Transformation is responsible for architecting end-to-end transformation and outsourcing solutions that address complex client operational challenges and deliver measurable business outcomes.

This role sits at the intersection of business consulting, process transformation, technology enablement, and commercial strategy. The Solution Lead will partner with Sales, Transformation, Technology, and Delivery teams to design differentiated solutions that leverage process redesign, automation, AI, analytics, and global delivery models.

The role plays a critical part in winning new business, shaping large outsourcing engagements, and expanding strategic client relationships by translating client needs into scalable and value‑driven operating models.

Key Responsibilities

Solution Architecture & Operating Model Design

• Lead the design of end‑to‑end BPM and digital transformation solutions aligned with client strategic objectives.
• Translate client requirements into future‑state operating models, delivery frameworks, and transformation roadmaps.
• Architect integrated solutions leveraging:
  • Process transformation
  • Automation and AI
  • Technology platforms
  • Data and analytics
  • Global delivery models
• Ensure solutions are scalable, cost‑efficient, and operationally viable while delivering measurable business value.

Strategic Deal Support & Pre‑Sales Leadership

• Serve as the solution owner during deal pursuits, partnering closely with Sales and Account leaders.
• Lead client discovery workshops, operational diagnostics, and solution design sessions.
• Develop core components of large deal pursuits, including:
  • Transformation roadmaps
  • Commercial and pricing models
  • Business cases and value propositions
  • Target operating models
• Lead the development of RFP/RFI responses, solution documents, and executive presentations.
• Support client negotiations and solution positioning during advanced deal stages.

Transformation & Innovation Enablement

• Partner with Transformation and Technology teams to embed innovation into client solutions.
• Design solutions that leverage:
  • Automation and AI‑led operations
  • Digital workflow platforms
  • Data‑driven decision support
  • Industry best practices and benchmarks
• Identify opportunities to drive process efficiency, cost optimization, and service modernization.

Commercial Structuring & Value Engineering

• Work with Finance and Sales teams to develop competitive and sustainable commercial models.
• Structure pricing models such as:
  • FTE‑based models
  • Outcome‑based pricing
  • Transaction‑based pricing
  • Hybrid commercial constructs
• Build ROI‑driven business cases demonstrating client value.

Cross‑Functional Collaboration

• Collaborate with Delivery leaders to ensure operational feasibility and scalability of solutions.
• Align with Finance, Legal, HR, and Delivery teams on commercial, contractual, and transition considerations.
• Develop solution collaterals, playbooks, and case studies to support business development and marketing efforts.

Key Deliverables

• End‑to‑end BPM solution architectures
• Transformation roadmaps and target operating models
• Pricing models and commercial proposals
• RFP/RFI responses and executive solution presentations
• Business case and ROI models
• Capability collaterals and client case studies

Experience

• 10–15 years of experience in:
  • BPM / BPO industry
  • Management consulting
  • Process transformation
  • Pre‑sales or solution architecture

Highly Desirable Experience

• Designing large outsourcing deals
• Exposure to AI, automation, or digital operations
• Experience in consulting‑led transformation engagements