Global Solutions Owner, AI and Virtual Assistant

BP; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

BP is transforming from an oil company to an integrated energy company and is building a global People & Culture digital experience. The Global Solution Owner Automation and AI leads AI-enabled products, architecture, vendor relationships, and compliance across BP’s global PC&C landscape, with a focus on Safety, Compliance and efficiency.

The role acts as an internal consultant, partnering with Operations & Advisory leadership, Centres of Expertise, Technology, and external partners to deliver

Job description

Entity:

Technology

Job Family Group:

HR Group

Job Description

At bp, our people are our most valuable asset. The Technology DS&C, People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As we transition from an oil company to an integrated energy company, we are embarking on a major transformation to be more competitive, responsive, and customer-focused.

We're investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We're looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

The Global Solution Owner Automation and AI is responsible for leading the products, architecture, vendor relationships, and compliance globally.

This role handles the rollout of new solutions in support of People & Culture strategy, business requirements, and safeguarding bp's interests, while supporting the day-to-day integrity of the Virtual Assistant and AI solutions.

The role serves as an internal consultant and key liaison between the Operations & Advisory leadership and Operational Excellence team; Centres of Expertise, Technology, and outside service providers regarding best methodologies, tools, and technology needed to deliver PC&C solutions.

The purpose of this role is to support bp colleagues in navigating people and culture digital applications; innovate and deliver P&C solutions globally, ensuring compliance and consistency across Business & Technology Centres, and driving continuous improvement and efficiency; resolve sophisticated technical application issues; coach other application support specialists and to develop insights and knowledge materials that can be used to improve the people and culture digital experience. The role is not just "to own a chatbot" - it's owning the digital PC&C experience layer.

Key Accountabilities

• Accountable for the functionality and operational integrity of AI and Virtual Assistant solutions / products
• Define and own the vision, roadmap and success metrics
• Responsible for identifying and implementing internal and external standard methodology in this space
• Analyze problems and develop robust solutions
• Integrate Automation and AI solutions with other O&A global solutions
• Identify innovations and efficiencies in line with policy requirements - Enhance solutions to meet future requirements and Technology / PC&C requirements
• Balance innovation with compliance, risk and employee trust
• Lead the team to translating requirements into product / technical requirements and AI used cases
• Work closely with the technical / development teams to bring the requirements to life
• Provide innovative solutions to compliance requirements
• Identify technology requirements and embed solutions
• Ensure documentation and training is in place
• Partner with O&A operations for seamless handoffs
• Share insights, risks, and opportunities with business leadership
• Lead a portfolio of change projects - Be a thought-leader in Virtual Assistant and AI solutions through external networking and landscape analysis
• Be responsible for the Virtual Assistant critical metrics and continuously work on improving conversation design, intent coverage. Provide feedback on knowledge quality
• Being responsible for a portfolio of change projects, ranging in size and complexity, in support of an agreed the roadmap
• Agree and lead annual budgets accordingly
• Be a thought-leader in bp in AI and Virtual Assistant solutions through extensive external networking and continuous landscape analysis
• Own and prioritize the product backlog
• Work with team to define user stories, acceptance criteria and success measures
• Work in agile delivery methods (sprints, releases, iteration cycles)
• Ensure timely and high quality delivery of features and improvements
• Use analytics to identify gaps in automation and to understand and identify employee needs and trends
• Leverage conversation data to continuously train and improve models
• Ensure compliance with data privacy, digital security, legal etc
• Handle AI risks such as bias, hallucination and inappropriate responses
• Establish guardrails, approval flows and audit ability
• Remain up to date with AI trends and product enhancements
• Run experiments and pilots for new features

Building partnerships

• Managing relationships with numerous internal senior leaders
• Securing alignment on priorities and managing their requirements / expectations on projects
• Building strategic relationships / partnerships with external partners where appropriate
• Assisting I&E in the operational oversight of our vendors / partners

Building a high-performing team

• Inspiring and motivating a permanent team, and third-party project resources, to deliver great results
• Building a team that find t