AI and Automation Manager

Bank Of America; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Bank of America in India is seeking a highly driven Manager to lead the design, development, and management of AI-powered agents and low-code automation solutions. You will work with operations, technology, and business stakeholders to deliver scalable automation and governance.

You will steer end-to-end workflows, establish data privacy and security standards, and ensure compliance with enterprise policies while staying current with AI toolsets and industry best practices.

Qualifications

• Bachelor's or higher in CS/Data Science; MCA or equivalent preferred.
• Experience leading AI-powered agents and low-code automation.
• Strong knowledge of data warehousing, governance, and security.

Responsibilities

• Lead design and delivery of intelligent agents and scalable automation.
• Develop end-to-end automation workflows and orchestration pipelines.
• Establish AI ethics, data privacy, and security standards.
• Ensure automation solutions comply with enterprise policies.
• Monitor performance and maintain audit trails.
• Collaborate with stakeholders to translate requirements into AI solutions.
• Stay updated with evolving AI tools and platforms.

Skills

AI-powered agents

Low-code automation

Workflow orchestration

Data warehousing concepts

RPA UiPath

Alteryx

Tableau

Workiva

VB

SQL

Data Modeling

Governance and security

Education

Bachelor's degree in Computer Science or Data Science

MCA or equivalent

Tools

Microsoft Copilot Studio

UiPath

Alteryx

Tableau

Workiva

VB

SQL

Job description

Manager Job Description: About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Financial Control India is the global delivery footprint of the banks Global Financial Control function within the Chief Financial Officer group and is responsible for multiple functions including U.S. and Regional Legal Entity Controllership, Regulatory Reporting, Balance Sheet Reconciliations, Tax Accounting & Compliance, Treasury, Operational Risk & Controls Oversight, Finance Change, Production Services and Data Management. In short, our focus is to get the numbers right and to work in support of the companys goals, most importantly responsible growth.

Job Description*

We are looking for a highly driven and technically strong professional to lead the design, development, and management of AI-powered agents and low-code automation solutions. This role will be responsible for leveraging AI Studio, orchestration frameworks, and low-code platforms to drive process transformation, enhance operational efficiency, and scale automation across business functions. You will work closely with operations, technology, and business stakeholders to deliver intelligent, scalable, and governed automation solutions.

Responsibilities*

• Lead the end-to-end design and delivery of intelligent agents using Microsoft Copilot Studio, including workflow orchestration, system integrations, and scalable automation use cases.
• Design and manage end-to-end automation workflows, ensuring scalability, stability, and measurable business impact.
• Build and manage end-to-end orchestration pipelines across systems.
• Establish standards for AI ethics, data privacy, and security.
• Ensure all automation solutions comply with enterprise policies.
• Implement monitoring, audit trails, and performance tracking.
• Partner with business and technology stakeholders to translate functional requirements into AI-driven agent solutions, ensuring alignment with enterprise architecture, governance, and control standards.
• Stay updated with evolving AI and automation toolsets, enabling scalable and practical AI-powered workflows.
• Lead development of solutions on low-code/no-code platforms (e.g., Alteryx, Tableau, automation tools, workflow engines).
• Effectively manage the end-to-end delivery of their Automation projects / initiatives.
• The role will require skills required to deliver a complex and multi-faceted project end-to-end.
• Strong knowledge in data warehousing concepts.
• Good understanding of RPA (UiPath), Alteryx, Tableau, Workiva, VB, SQL, Data Modeling and other newly upcoming technologies.
• Supporting the development of an automation opportunity assessment framework and an associated automation tool selection criteria to ensure right tools are applied to the right opportunities.

Requirements*

• Education: Bachelors degree (preferably in Computer Science, Data Science etc). Post Graduate (MCA or equivalent).