Global Service Desk Engineer L1

Sysnet

Chennai District

On-site

INR 290,000 - 320,000

Full time

14 days+

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Benefits offered by this job

Learning & Development Support

Health & Wellness Support

Transport / Travel Support

Free Meal

Performance Bonus

Relocation Assistance

Job summary

Sysnet in Pune is seeking a Service Desk Support Engineer with 1+ years of experience to join our IT Helpdesk team. You will provide L2 technical support to global users for Windows, MS Office 365, Active Directory, VPN, hardware and network issues.

You will troubleshoot escalated incidents, manage tickets and work to meet SLA, AHT and CSAT targets while delivering timely, customer‑focused assistance. This role is open to immediate joiners and offers the listed perks including learning and

Qualifications

Provides L2 support for Windows, Office 365, AD, VPN, hardware and network issues.

Responsibilities

Troubleshoot escalated incidents, manage tickets, meet SLA, AHT and CSAT targets.

Skills

Windows

Office 365

Active Directory

VPN

Hardware

Network

Job description

Service Desk Support Engineer IT Helpdesk Pune Immediate Joiners 1+yrs

White Horse Manpower Consultancy

Posted by White Horse Manpower Consultancy

Pune

Provide L2 technical support to global users for Windows, MS Office 365, Active Directory, VPN, hardware and network issues. Troubleshoot escalated incidents, manage tickets and meet SLA, AHT and CSAT targets.

Skills highlighted with '' are preferred keyskills

Sysnet an ISO 9001: 2000 certified company is one of the leading system and hardware solution provider company of India providing System Integration and service products like warranty Support, AMC, Facility Management Services.

Global Service Desk Engineer in Sysnet typically earns between ₹2.9 - ₹3.2 L/yr See detailed salary breakup

82 employees reported these benefits