Help Desk Engineer

Harjai Computers; Navi Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

Harjai Computers in Pune is seeking a Help Desk Engineer to provide L2/L3 support for end users and enterprise IT environments. The role addresses complex incidents and requires root-cause analysis and escalation management to keep IT infrastructure running smoothly.

The position is ideal for candidates with 1+ year of service desk experience, ready to join immediately in a Pune IT environment with growing enterprise IT support responsibilities.

Qualifications

• 1+ years' experience in service desk or IT helpdesk.
• Experience with L2/L3 support and IT infrastructure.

Responsibilities

• Provide L2/L3 support for end users and enterprise IT environments.
• Resolve complex technical incidents and perform root-cause analysis.
• Manage escalations and support IT infrastructure.

Skills

L2/L3 support

Incident resolution

Root cause analysis

Escalation management

IT infrastructure support

Education

Any Graduate

Job description

Posted: 4 days ago Openings: 1 Applicants: 100+

Help Desk Engineer to provide L2/L3 support for end users and enterprise IT environments. The role will be responsible for resolving complex technical incidents, performing root-cause analysis, managing escalations, supporting infrastructure.

Role Category: IT & Information Security - Other

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Service Desk Support Engineer IT Helpdesk Pune Immediate Joiners 1+yrs