Service Desk Specialist

Live Connections; Pune District; On-site; INR 330,000 - 550,000; Full time

Job summary

Live Connections in Pune is seeking a Service Desk L1 Support specialist to provide frontline IT assistance for users across the US time zones. You will troubleshoot technical issues, manage incident tickets, and ensure timely resolution or escalation as required.

The role requires 1+ year of experience, a graduate degree, and willingness to work 247 US shifts from 100% office. Immediate joining preferred; training and onboarding are mandatory.

Qualifications

• 1+ year relevant experience.
• Any Graduate/Post-Graduate.
• Graduation completion certificate & original mark sheets mandatory.
• Willing to work US and 247 rotational shifts.
• 100% Work From Office - No Hybrid/WFH.
• Client-mandated training is mandatory.
• Immediate joiners / candidates with up to 15 days' notice preferred.

Responsibilities

• Provide L1 IT Service Desk support to users, troubleshoot issues, manage tickets, and escalate as needed.

Skills

Excellent communication

Troubleshooting

Ticketing handling

US shift readiness

Education

Any Graduate/Post-Graduate

Tools

ServiceNow

Office 365

Active Directory

Service Desk Tooling

Job description

Service Desk L1 Support Pune

Job Level: JL-2A | Experience: 1+ Year | CTC: Up to 5.5 LPA
Work Mode: 100% WFO | Shift: US / 247 Rotational
Joining: Immediate to 15 Days Preferred

Role

Provide L1 IT Service Desk support to users, troubleshoot technical issues, manage tickets, and ensure timely resolution or escalation.

Mandatory Skills

• ServiceNow Ticketing Tool
• Office 365
• Active Directory
• Service Desk / L1 Support
• Excellent communication and troubleshooting skills

Requirements

• 1+ year relevant experience.
• Any Graduate/Post-Graduate.
• Graduation completion certificate & original mark sheets mandatory.
• Willing to work US and 247 rotational shifts.
• 100% Work From Office - No Hybrid/WFH.
• Client-mandated training is mandatory.
• Immediate joiners / candidates with up to 15 days' notice preferred.

For more details contact

Contact: 8297091110
Email: [e-mail]