Global Service Desk - Centralized Access Control Analyst

Apex Group; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Apex Group is hiring for a Global Service Desk - Centralized Access Control Analyst in Pune. The role focuses on access revocation, IT support, and supporting security processes for our global client portfolio.

You will work with ServiceNow and IAM tools, implement RBAC practices, and collaborate with cross-functional teams. English communication is essential, and a customer-service mindset helps you thrive in a fast-paced, audit-focused environment.

Qualifications

• 1–2 years in application access revocation or IT support.
• Knowledge of user account management and RBAC.
• Experience with ServiceNow or similar ITSM tools.
• Strong written and verbal English communication.
• Basic understanding of Active Directory/Azure.

Skills

ServiceNow

RBAC

IT security

Customer service

English communication

Education

ITIL v4 Foundation

Tools

Active Directory

Azure

Okta

SailPoint

CyberArk

Job description

## Global Service Desk - Centralized Access Control AnalystApply: Pune - East: Full time: Posted Today: End Date: October 21, 2026 (27 days left to apply): JR-0026525The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for you### **Experience and Skills:*** 1–2 years of experience in application access revocation, IT support, or related IT operations function.* Basic knowledge of user account management, permissions, and security protocols.* Familiarity with compliance frameworks, SOC audits, and related audit processes.* Experience working with ServiceNow or similar ITSM tools.* Strong written and verbal communication skills in English.* Experience with documentation, reporting tools, and spreadsheets.* A strong customer service orientation, with the ability to collaborate across teams.* Basic understanding of Active Directory, Azure, or other access management tools.* Knowledge of role-based access control (RBAC) and IT security best practices is desirable.* Familiarity with the ITIL framework is an advantage.### **Good to Have –*** ITIL v4 Foundation Certified* Awareness of Privileged Access Management (PAM)* Knowledge of ticketing tools (e.g., ServiceNow).* Exposure to IAM tools (Okta, SailPoint, CyberArk)* Knowledge of Joiner–Mover–Leaver (JML) lifecycle* Reporting and dashboard skills (Excel, Power BI)Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.