Global Lead Application Service Assurance and Governance

Sandoz; Telangana; Hybrid; INR 4,200,000 - 6,000,000; Full time

Benefits offered by this job

Flexible and hybrid working

Global career development

Learning & leadership development

Job summary

Sandoz in India seeks a Global Lead - Application Service Management to own end-to-end AMS delivery, drive cost-effective, compliant services, and strategic evolution across global operations. You will lead a distributed team and partners to ensure service reliability, security, and value.

Ideal candidate brings 15+ years in AMS/Managed Services, strong ITIL, budgeting, and stakeholder management, plus postgraduate management qualification.

Qualifications

• 15+ years of IT experience with leadership in AMS or Managed Services environments.
• Experience managing multimillion-dollar budgets, forecasting, cost optimization, and vendor performance.
• Strong ITIL expertise and experience in regulated environments (GxP/CSV).
• Excellent stakeholder management and strategic decision-making skills.
• Bachelor's degree in CS/IT/Engineering/Business, Postgraduate qualification in Management.
• Fluent English and collaboration across global teams.

Responsibilities

• Define and execute the global AMS strategy, operating model, service catalogue, and roadmap aligned with business and technology priorities.
• Provide end-to-end accountability for AMS service delivery, service availability, performance, and customer satisfaction across the global application portfolio.
• Lead, coach, and develop a high-performing global Application Service Management team.
• Own financial planning, forecasting, vendor spend management, and cost optimization initiatives across AMS operations.
• Drive continuous improvement of ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
• Manage strategic suppliers and service partners, ensuring contractual commitments, service quality, and compliance requirements are consistently achieved.
• Act as the operational acceptance authority for project-to-BAU transitions, ensuring operational readiness before go-live.
• Ensure application service controls, cybersecurity requirements, regulatory compliance, and audit readiness are embedded within operations.

Skills

Leadership

IT service management

Stakeholder management

Budgeting & cost optimization

SLA/KPI management

Cybersecurity & compliance

Strategic planning

Education

Bachelor's degree in CS/IT/Engineering/Business

Postgraduate qualification in Management

Tools

ITIL

Job description

Global Lead Application Service Assurance and Governance

As the Global Lead - Application Service Management, you will be accountable for the end-to-end management, operational excellence, financial stewardship, and strategic evolution of global Application Management Services (AMS). You will lead a global team of service management professionals and strategic partners to deliver reliable, compliant, secure, and cost-effective application services supporting business-critical operations worldwide.

Your Key Responsibilities

Your responsibilities include, but are not limited to:

• Define and execute the global AMS strategy, operating model, service catalogue, and roadmap aligned with business and technology priorities.
• Provide end-to-end accountability for AMS service delivery, service availability, performance, and customer satisfaction across the global application portfolio.
• Lead, coach, and develop a high-performing global Application Service Management team.
• Own financial planning, forecasting, vendor spend management, and cost optimization initiatives across AMS operations.
• Drive continuous improvement of ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
• Manage strategic suppliers and service partners, ensuring contractual commitments, service quality, and compliance requirements are consistently achieved.
• Act as the operational acceptance authority for project-to-BAU transitions, ensuring operational readiness before go-live.
• Ensure application service controls, cybersecurity requirements, regulatory compliance, and audit readiness are embedded within operations.

KPI:

• Deliver agreed service levels, operational targets, financial commitments, and control compliance objectives across the global AMS portfolio.

What You'll Bring to the Role

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• 15+ years of IT experience, including significant leadership experience within Application Management Services, Application Operations, or Managed Services environments.
• Demonstrated experience managing multimillion-dollar budgets, forecasting, cost optimization, and vendor commercial performance.
• Proven leadership experience managing globally distributed teams and service delivery organizations.
• Strong expertise in ITIL practices and enterprise application service management processes.
• Experience leading service transition, operational governance, SLA/KPI management, and continuous service improvement initiatives.
• Experience overseeing operational controls, audit requirements, risk management, and compliance activities.
• Exceptional stakeholder management, communication, negotiation, and strategic decision-making skills.

Essential Skills:

Strong leadership, service management, commercial acumen, operational governance, and stakeholder management capabilities.

Languages:

Fluent English, written and spoken.

• Postgraduate qualification in Management, Business Administration, or a related field.
• ITIL certification and experience within pharmaceutical, life sciences, or other regulated industries, including GxP/CSV environments.

You'll Receive

• Competitive compensation and performance-based rewards.
• Flexible and hybrid working arrangements.
• Access to learning, development, and leadership growth opportunities.
• Global career development within a dynamic and innovative organization.
• Inclusive and collaborative workplace culture focused on continuous improvement and personal growth.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. While we are proud of this achievement, we have an ambition to do even more.

With investments in new development capabilities, production sites, strategic acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to affordable, high-quality medicines sustainably.

Our momentum is powered by an open, collaborative culture driven by talented and ambitious colleagues who thrive in an agile environment. We offer meaningful work, flexible-hybrid careers, a commitment to diversity and inclusion, and opportunities for continuous personal and professional growth.

Join us and help shape the future of healthcare.

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