Global Lead Application Service Assurance And Governance

Sandoz

India

Hybrid

INR 6,000,000 - 9,000,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Flexible/hybrid work

Health & wellbeing benefits

Learning & leadership development

Global career opportunities

Job summary

Sandoz is seeking a Global Lead - Application Service Management to drive end-to-end AMS governance and delivery across a global portfolio. You will lead a multinational team, shape the AMS operating model, and ensure secure, compliant, cost-effective application services supporting critical operations worldwide.

The role emphasizes strategic leadership, budget stewardship, and strong stakeholder management within a regulated pharma environment, with flexible-hybrid work arrangements and

Qualifications

15+ years in IT with leadership in Application Management Services, Application Operations, or Managed Services.
Experience budgeting, forecasting, cost optimization, and vendor performance.
Proven leadership of globally distributed teams and service delivery organizations.
Strong ITIL expertise and enterprise application service management processes.
Experience leading service transition, governance, SLA/KPI management, and continuous service improvement.

Responsibilities

Define and execute the global AMS strategy, operating model, service catalogue, and roadmap.
Provide end-to-end accountability for AMS delivery, availability, performance, and customer satisfaction.
Lead, coach, and develop a high-performing global AMS team.
Own financial planning, forecasting, vendor spend management, and cost optimization.
Drive continuous improvement of ITSM processes: Incident, Problem, Change, Request, Knowledge, and SLAs.
Manage strategic suppliers and partners with contractual commitments and compliance.
Act as operational acceptance authority for project-to-BAU transitions.
Ensure controls, cybersecurity, regulatory compliance, and audit readiness within operations.

Skills

Leadership

Service management

Commercial acumen

Operational governance

Stakeholder management

ITIL

SLA/KPI management

Education

Bachelor's degree in CS/IT/Engineering/Business

Postgraduate qualification in Management (MBA)

Job description

Job Description:

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Job Description Summary

As the Global Lead - Application Service Management, you will be accountable for the end-to-end management, operational excellence, financial stewardship, and strategic evolution of global Application Management Services (AMS). You will lead a global team of service management professionals and strategic partners to deliver reliable, compliant, secure, and cost-effective application services supporting business-critical operations worldwide.

Your Key Responsibilities

Your responsibilities include, but are not limited to:

Define and execute the global AMS strategy, operating model, service catalogue, and roadmap aligned with business and technology priorities.
Provide end-to-end accountability for AMS service delivery, service availability, performance, and customer satisfaction across the global application portfolio.
Lead, coach, and develop a high-performing global Application Service Management team.
Own financial planning, forecasting, vendor spend management, and cost optimization initiatives across AMS operations.
Drive continuous improvement of ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
Manage strategic suppliers and service partners, ensuring contractual commitments, service quality, and compliance requirements are consistently achieved.
Act as the operational acceptance authority for project-to-BAU transitions, ensuring operational readiness before go-live.
Ensure application service controls, cybersecurity requirements, regulatory compliance, and audit readiness are embedded within operations.

KPI:

Deliver agreed service levels, operational targets, financial commitments, and control compliance objectives across the global AMS portfolio.

What You'll Bring to the Role

Essential Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
15+ years of IT experience, including significant leadership experience within Application Management Services, Application Operations, or Managed Services environments.
Demonstrated experience managing multimillion-dollar budgets, forecasting, cost optimization, and vendor commercial performance.
Proven leadership experience managing globally distributed teams and service delivery organizations.
Strong expertise in ITIL practices and enterprise application service management processes.
Experience leading service transition, operational governance, SLA/KPI management, and continuous service improvement initiatives.
Experience overseeing operational controls, audit requirements, risk management, and compliance activities.
Exceptional stakeholder management, communication, negotiation, and strategic decision-making skills.

Essential Skills:

Strong leadership, service management, commercial acumen, operational governance, and stakeholder management capabilities.

Languages:

Fluent English, written and spoken.

Desirable Requirements

Postgraduate qualification in Management, Business Administration, or a related field.
ITIL certification and experience within pharmaceutical, life sciences, or other regulated industries, including GxP/CSV environments.

You'll Receive

Competitive compensation and performance-based rewards.
Flexible and hybrid working arrangements.
Comprehensive health and wellbeing benefits.
Access to learning, development, and leadership growth opportunities.
Global career development within a dynamic and innovative organization.
Inclusive and collaborative workplace culture focused on continuous improvement and personal growth.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. While we are proud of this achievement, we have an ambition to do even more.

With investments in new development capabilities, production sites, strategic acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to affordable, high-quality medicines sustainably.

Our momentum is powered by an open, collaborative culture driven by talented and ambitious colleagues who thrive in an agile environment. We offer meaningful work, flexible-hybrid careers, a commitment to diversity and inclusion, and opportunities for continuous personal and professional growth.

Join us and help shape the future of healthcare.

Skills Desired