Global Service Manager AMS Corporate Functions

Sandoz; India; Hybrid; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid working arrangements

Learning & development opportunities

Career growth in a global organization

Exposure to global stakeholders

Collaborative work environment

Job summary

Sandoz is seeking a Senior IT Service Management/AMS lead to ensure stability and performance of Corporate Functions and Finance applications globally. You will liaise with business stakeholders, technology teams and vendors to drive service reliability and continuous improvement.

The role requires 10+ years in IT, strong ITIL background, and excellent stakeholder engagement. Hybrid working arrangements are available within a global organization.

Qualifications

• Bachelor's Degree in Computer Science, IT or related field.
• 10+ years IT experience with ITSM and AMS.
• Experience in large-scale global operations.
• Strong vendor management and stakeholder engagement.
• Experience with service metrics and operational reporting.
• End-to-end issue management and timely delivery.
• Strong ITIL knowledge including Incident, Problem and Change.
• Fluent in English (written and spoken).

Responsibilities

• Own end-to-end operational support for Corporate Functions and Finance apps.
• Serve as primary service contact for stakeholders, teams and vendors.
• Coordinate releases, upgrades, deployments and maintenance.
• Support month-/year-end close, budgeting and financial reporting cycles.
• Manage incidents, major incidents, problems and changes.
• Ensure vendor services meet SLAs and KPIs.
• Support audit, compliance, security, and access governance.
• Drive continuous service improvement initiatives.
• Collaborate with Procurement, Vendor Management and Tech teams.

Skills

IT Service Management

Application Management

Vendor Management

Stakeholder Engagement

KPI Analysis

ITIL

Communication Skills

English Proficiency

Education

Bachelor's Degree in CS/IT

Job description

Job Description:

Job Description Summary

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Job Description

As part of the Global Application Management Services (AMS) organization, you will play a key role in ensuring the stability, performance and continuous improvement of business-critical Corporate Functions and Finance applications. This role acts as the primary bridge between business stakeholders, technology teams and external vendors, driving operational excellence and service reliability across a global application portfolio.

Your Key Responsibilities

Your responsibilities include, but are not limited to:

• Own end-to-end operational support for a portfolio of Corporate Functions and Finance applications, ensuring stability, reliability and business continuity.
• Act as the primary service contact for business stakeholders, support teams and external vendors.
• Coordinate releases, upgrades, deployments and maintenance activities while ensuring business readiness and smooth transitions.
• Support critical Finance activities including month-end close, year-end close, budgeting, forecasting and financial reporting cycles.
• Manage incidents, major incidents, problems and changes, minimizing business impact and driving timely resolution.
• Ensure vendor services are delivered in line with agreed SLAs and KPIs through effective governance and performance management.
• Support audit, compliance, security, disaster recovery and access governance activities while maintaining inspection‑ready documentation.
• Drive continuous service improvement initiatives, identifying opportunities to improve application performance, service quality and user experience.
• Manage application lifecycle, availability, compliance and operational excellence while working closely with Procurement, Vendor Management and other Technology teams.

What You'll Bring to the Role

Essential Requirements

• Bachelor's Degree in Computer Science, Information Technology or a related discipline.
• 10+ years of experience in IT, with a strong focus on IT Service Management and Application Management Services.
• Experience working within large-scale global operations environments.
• Strong background in vendor management, customer management and stakeholder engagement.
• Functional experience supporting Corporate Functions and Finance applications.
• Experience working with service metrics, KPI analysis and operational reporting.
• Proven ability to manage issues end-to-end and deliver against competing priorities and deadlines.
• Strong understanding of application support, service delivery and operational excellence.
• Solid knowledge and hands‑on experience with ITIL processes, including Incident, Problem and Change Management.
• Strong communication, relationship management and collaboration skills.
• Fluent in English both written and spoken.

Desirable Requirements

• Experience working within the Pharmaceutical, Life Sciences or other regulated industries.
• Knowledge of GxP, compliance requirements, financial controls and validated application environments.

You'll Receive

• Competitive compensation and benefits package.
• Flexible and hybrid working arrangements.
• Learning and development opportunities, including access to professional training and certifications.
• Career growth opportunities within a global organization.
• Exposure to global stakeholders and strategic technology initiatives.
• A collaborative and inclusive work environment that supports personal and professional development.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported.

Join us!

Skills Desired

Budget Management, Communication Skills, Incident Management, IT Governance, IT Service Management, Performance Management, Problem Solving Skills, Quality Assurance, Stakeholder Management