Global Lead Application Service Assurance and Governance

IN04 (FCRS = IN004) Sandoz Private Limited; Telangana; Ibrido; INR 6.000.000 - 9.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible and hybrid working

Health benefits

Learning & development

Global career development

Inclusive culture

Descrizione del lavoro

Sandoz Private Limited seeks a Global Lead - Application Service Management to orchestrate end-to-end AMS across the global portfolio. You will define strategy, governance, and operating models, lead a distributed team, manage budgets and vendor performance, and ensure compliance and cyber security across critical applications.

In this senior role, you will drive ITIL processes, SLA/KPI management, and continuous service improvement while partnering with business stakeholders to deliver

Competenze

• Bachelor's degree in Computer Science, IT, Engineering or related discipline.
• 15+ years IT leadership in Application Management Services, Application Operations, or Managed Services.
• Experience managing multimillion-dollar budgets, forecasting, cost optimization, and vendor performance.
• Proven leadership experience with globally distributed teams and service delivery.
• Strong ITIL expertise and enterprise application service management processes.
• Experience leading service transition, operational governance, SLA/KPI management, and continuous improvement initiatives.
• Experience overseeing operational controls, risk, and compliance activities.
• Excellent stakeholder management, negotiation, and strategic decision-making skills.

Mansioni

• Define and execute global AMS strategy, operating model, service catalogue, and roadmap.
• Provide end-to-end accountability for AMS service delivery, availability, and performance.
• Lead, coach, and develop a global AMS team.
• Own financial planning, forecasting, vendor spend management, and cost optimization.
• Drive continuous improvement of ITSM processes (Incident, Problem, Change, etc.).
• Manage strategic suppliers and partners, ensuring contractual commitments and compliance.
• Act as operational acceptance authority for project-to-BAU transitions.
• Ensure application service controls, cybersecurity, regulatory compliance, and audit readiness.
• Deliver agreed service levels, operational targets, and financial commitments across AMS portfolio.

Conoscenze

Leadership

Service management

Stakeholder management

ITIL practices

Budget management

Vendor management

Strategic decision making

Formazione

Bachelor's degree in Computer Science / IT / Engineering

Postgraduate qualification in Management / MBA

Descrizione del lavoro

Job Description Summary Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Job Description As the Global Lead - Application Service Management, you will be accountable for the end-to-end management, operational excellence, financial stewardship, and strategic evolution of global Application Management Services (AMS). You will lead a global team of service management professionals and strategic partners to deliver reliable, compliant, secure, and cost-effective application services supporting business-critical operations worldwide.

Your Key Responsibilities

• Your responsibilities include, but are not limited to:
• Define and execute the global AMS strategy, operating model, service catalogue, and roadmap aligned with business and technology priorities.
• Provide end-to-end accountability for AMS service delivery, service availability, performance, and customer satisfaction across the global application portfolio.
• Lead, coach, and develop a high-performing global Application Service Management team.
• Own financial planning, forecasting, vendor spend management, and cost optimization initiatives across AMS operations.
• Drive continuous improvement of ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
• Manage strategic suppliers and service partners, ensuring contractual commitments, service quality, and compliance requirements are consistently achieved.
• Act as the operational acceptance authority for project-to-BAU transitions, ensuring operational readiness before go-live.
• Ensure application service controls, cybersecurity requirements, regulatory compliance, and audit readiness are embedded within operations.
• KPI: Deliver agreed service levels, operational targets, financial commitments, and control compliance objectives across the global AMS portfolio.

What You’ll Bring to the Role

Essential Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• 15+ years of IT experience, including significant leadership experience within Application Management Services, Application Operations, or Managed Services environments.
• Demonstrated experience managing multimillion-dollar budgets, forecasting, cost optimization, and vendor commercial performance.
• Proven leadership experience managing globally distributed teams and service delivery organizations.
• Strong expertise in ITIL practices and enterprise application service management processes.
• Experience leading service transition, operational governance, SLA/KPI management, and continuous service improvement initiatives.
• Experience overseeing operational controls, audit requirements, risk management, and compliance activities.
• Exceptional stakeholder management, communication, negotiation, and strategic decision-making skills.

Essential Skills

• Strong leadership, service management, commercial acumen, operational governance, and stakeholder management capabilities.

Languages

• Fluent English, written and spoken.

Desirable Requirements

• Postgraduate qualification in Management, Business Administration, or a related field.
• ITIL certification and experience within pharmaceutical, life sciences, or other regulated industries, including GxP/CSV environments.

You’ll Receive

• Competitive compensation and performance-based rewards.
• Flexible and hybrid working arrangements.
• Comprehensive health and wellbeing benefits.
• Access to learning, development, and leadership growth opportunities.
• Global career development within a dynamic and innovative organization.
• Inclusive and collaborative workplace culture focused on continuous improvement and personal growth.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. While we are proud of this achievement, we have an ambition to do even more. With investments in new development capabilities, production sites, strategic acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to affordable, high-quality medicines sustainably. Our momentum is powered by an open, collaborative culture driven by talented and ambitious colleagues who thrive in an agile environment. We offer meaningful work, flexible-hybrid careers, a commitment to diversity and inclusion, and opportunities for continuous personal and professional growth. Join us and help shape the future of healthcare.

Skills Desired

• Budget Management, Business Acumen, Performance Management, Planning, Risk Management, Service Delivery Management, Stakeholder Management, Waterfall Project Management

Our Purpose here at Sandoz is pioneering access for patients. As the global leader in off-patent high quality medicines, we are able to make medicine more affordable and accessible. Our broad global portfolio comprises of approximately 1,300 quality biosimilar and generic medicines, enabling us to provide more than 900 million patient treatments across 100+ countries per year, and while we are proud of this achievement, we have an ambition to do more! Powered by our talented and ambitious colleagues, who, in return for dedication and skills, experience a flexible, collaborative & inclusive culture where diversity of thought is welcomed and where personal growth is nurtured!