Global Service Manager AMS – Enhancement Governance

Sandoz India; Telangana; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Sandoz India is seeking an experienced IT governance leader to own end-to-end enhancement governance across the global AMS portfolio. The role coordinates cross-functional teams from Architecture to Cybersecurity to ensure value, compliance and production stability.

You'll drive prioritisation, capacity planning and delivery planning, hold providers accountable for estimates and quality, and ensure tight alignment with SDLC, ITIL and GxP/CSV controls within a regulated pharmaceutical context.

Qualifications

• Over 10 years in IT with governance and delivery responsibilities.
• Proven global, multi-supplier enhancement governance across intake, estimation and delivery.
• Strong SDLC, ITIL, Agile knowledge and experience with regulated environments.

Responsibilities

• Lead end-to-end governance of enhancement demand across global AMS portfolio.
• Own intake, estimation, prioritisation, delivery, release and closure of enhancements.
• Maintain a transparent demand pipeline with value, scope and delivery status.
• Coordinate assessments across EAS/SST’s, Architecture, Infrastructure, Quality, Cybersecurity.
• Drive prioritisation, capacity planning and risk escalation with providers.
• Ensure compliance with SDLC, change, release, testing, validation and GxP/CSV controls.
• Confirm production readiness including knowledge transfer and support documentation.
• Report on demand, backlog, capacity and benefits; improve cycle time and automation.

Skills

Global IT governance

Supplier management

SDLC

ITIL

Agile

Executive communication

Cross-functional leadership

Delivery governance

Education

Degree in Computer Science / IT / Engineering or equivalent

ITIL Foundation

Tools

ServiceNow

Job description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Job Summary

Accountable for end-to-end governance of enhancement demand across the global AMS portfolio—from intake, assessment and prioritisation through delivery, release and closure. The role aligns business, application owners, EAS/SST’s, Architecture, Infrastructure, Quality, Cybersecurity, Finance and AMS providers to deliver value within approved scope, capacity, compliance and commercial guardrails while protecting production stability and the validated state.

Your Key Responsibilities

Your responsibilities include, but are not limited to:

• Lead the global AMS enhancement lifecycle and deliver measurable business value.
• Own enhancement intake, classification, estimation, prioritisation, approval, delivery, release, acceptance and closure.
• Maintain a transparent demand pipeline covering value, priority, scope, ownership, effort, cost, capacity, dependencies, compliance impact and delivery status.
• Apply agreed scope and commercial criteria, delivering routine enhancements within AMS and routing material process, architecture, integration, security, compliance or support-model changes through major-enhancement or project governance.
• Coordinate solution, risk, effort and operational-impact assessments across EAS/SST’s, Architecture, Infrastructure, Quality, Cybersecurity and AMS providers.
• Drive value-based prioritisation, capacity allocation, delivery planning and recovery actions; hold providers accountable for estimates, quality, timelines, documentation and risk escalation.
• Ensure compliance with SDLC, change, release, testing, validation, cybersecurity, data-integrity and GxP/CSV controls.
• Confirm production readiness, including support ownership, knowledge transfer, CMDB, monitoring, access, recovery, Service Desk documentation and hyper care.
• Maintain clear boundaries: AMS governs and coordinates delivery; EAS/application owners' own strategy, prioritisation and solution approval; Infrastructure executes changes within its control.
• Report demand, backlog, capacity, delivery, quality, risk, compliance and benefits; improve cycle time, estimation, automation, reuse and productivity.
• Own Internal CAB and govern all incoming enhancements
• Working closely with Change Process Owners from Sandoz IT

What you’ll bring to the role:

• 10+ years in IT, including 5+ years in application service, enhancement, demand, portfolio or managed-service delivery.
• Proven global, multi-supplier enhancement governance across intake, estimation, prioritisation, capacity, delivery, release and benefits.
• Strong SDLC, ITIL, agile, operational-transition and commercial knowledge; experience with ServiceNow or comparable platforms.
• Experience in regulated environments; life sciences, GxP/CSV, data integrity, cybersecurity and audit knowledge preferred.
• Strong supplier management, analytics, facilitation, negotiation, executive communication and cross-functional leadership.

Qualifications

• Degree in Computer Science, Information Technology, Engineering or equivalent
• ITIL Foundation required.
• Advanced service, project, agile, cloud, validation or change certification desirable

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

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