Global Customer Support

AIS InfoSource; India; On-site; INR 300,000 - 600,000; Full time

Job summary

AIS is hiring for a full-time on-site Global Customer Support role in Gurugram. You will respond to customer inquiries and provide assistance across phone, email or chat while addressing concerns and ensuring customer satisfaction.

The role requires strong English communication, the ability to work night shifts, and a focus on service quality across diverse customers. You will collaborate with colleagues and other departments to resolve issues and maintain high standards of customer experience.

Qualifications

• Ability to resolve customer complaints and maintain customer satisfaction.
• Excellent written and verbal communication skills in English.
• Customer Service and Customer Experience skills for American customers desirable.
• Ability to work in a night shift.
• Knowledge of customer service principles.
• Great attention to detail.
• Ability to multitask and manage time effectively.
• Experience in a related field is desired.

Responsibilities

• Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat.
• Address customer concerns, resolve problems, and ensure customer satisfaction.
• Handle customer complaints professionally and escalates issues when necessary.
• Communicate effectively with customers, colleagues, and other departments within the organization.
• Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

Skills

Customer service

Attention to detail

Multitasking

Job description

This is a full-time on-site role for a Global Customer Support located in Gurugram.

Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat.

Address customer concerns, resolve problems, and ensure customer satisfaction.

Handle customer complaints professionally and escalates issues when necessary.

Communicate effectively with customers, colleagues, and other departments within the organization.

Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

SUPERVISORY RESPONSIBILITIES:

This position does not have any supervisory responsibilities.

LANGUAGE REQUIREMENTS

Required English Ability Level Business Fluent

QUALIFICATIONS:

Ability to resolve customer complaints and maintain customer satisfaction.

Excellent written and verbal communication skills in English.

Customer Service and Customer Experience skills for American customers desirable.

Ability to work in a night shift.

Knowledge of customer service principles.

Great attention to detail.

Ability to multitask and manage time effectively.

Experience in a related field is desired.

EDUCATION:

LANGUAGE SKILLS:

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATION:

Candidates with quality related certification/licenses will be preferred.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

DISCLAIMER:

The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company’s discretion to conform to business needs.

ABOUT THE COMPANY:

AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.

AIS offers exciting opportunities to provide innovative solutions that help clients maximize their potential.