Technical Service Specialist - Europe

SolarEdge Technologies; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career growth

Regular training and upskilling programs

Job summary

SolarEdge Technologies in Bengaluru is seeking a Customer Support Representative to handle inbound queries and resolve customer issues with expertise and empathy. The ideal candidate will have excellent English skills, a technical qualification, and be adaptable to working night shifts to align with US time zones.

Join a diverse and inclusive team, where you will contribute to improving customer experience and support processes while growing your skills in a dynamic environment.

Qualifications

• 0-3 years of experience in customer support.
• Patient and empathetic approach to customer service.
• Ability to work night shifts to align with US time zones.

Responsibilities

• Handle inbound calls from customers and address their queries.
• Collaborate with regional stakeholders for a seamless customer experience.
• Maintain accurate records of all customer interactions.

Skills

Excellent English communication skills

Problem-solving skills

Ability to work with various accents

Technical qualification

Basic computer skills

Education

Engineering or technical qualification

Tools

CRM systems

Job description

Overview

Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

What will you be doing?

• Handle inbound calls from customers, addressing their queries and concerns with patience and professionalism
• Navigate cultural differences and potential language barriers with tact and understanding
• Troubleshoot and resolve customer issues related to our products and services
• Collaborate effectively with regional stakeholders to ensure seamless customer experience
• Work closely with the local Indian team to improve processes and share insights
• Maintain accurate records of all customer interactions in our CRM system
• Contribute to the continuous improvement of our support processes and knowledge base
• Participate in regular training sessions to stay updated on product knowledge and customer service best practices

Requirements

• Excellent English communication skills, both verbal and written
• Ability to understand and work with various accents, particularly American accents
• 0-3 years of experience in customer support, preferably in a support role
• Strong problem-solving skills and ability to think on your feet
• Engineering or technical qualification is a must.
• Patient and empathetic approach to customer service
• Proficiency in using CRM systems and basic computer skills
• Ability to work night shifts to align with US time zones
• Familiarity with the tech industry is a plus

What We Offer (Optional)

• Competitive salary and benefits package
• Opportunities for career growth and skill development
• A diverse and inclusive work environment
• Regular training and upskilling programs

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.