IT Agent

SolarEdge Technologies Inc.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

SolarEdge Technologies Inc. in Bengaluru, India, is seeking an IT Agent to serve as the first point of contact for technical support and to perform troubleshooting, workstation setup, and issue escalation.

The role requires handling incidents from site and remote locations, documenting resolutions, and driving improvements with internal teams. Candidates should have 4–7 years of IT support experience, strong English communication, and familiarity with AD/ADFS, SharePoint/OneDrive, and SCCM.

Qualifications

• 4–7 years of IT support experience in an enterprise environment.
• Experience with Microsoft Active Directory Users and Domains + ADFS.
• Experience with Windows 7/10 OS and Microsoft Office 365 administration.
• Experience with SharePoint/OneDrive permissions and administration.
• SCCM imaging, deployment, and troubleshooting.
• Familiarity with client VPN technologies.
• High-level English communication (read/write).

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Troubleshoot and provide solutions based on issue details.
• Install and set up end-user workstation environments.
• Direct unresolved issues to the next level of support personnel.
• Document and log events/problems and their resolutions in logs/KBs.
• Follow-up and update customer status and information.
• Provide feedback to internal teams and suggest improvements to procedures.
• Ensure network infrastructure is functioning and troubleshoot connectivity issues.
• Handle incidents from site and remote locations as needed.

Skills

IT support experience

Troubleshooting

English communication

Night/weekend shifts readiness

Independent work under pressure

Education

MCSA/MCSE/MCTP/CCNA certifications (advantage)

Tools

Active Directory

ADFS

SharePoint

OneDrive

Office 365 Admin

SCCM

VPN technologies

Job description

IT Agent

India, Bangalore

Job Description

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

**This position will require night and weekend shifts.**

What will you be doing?

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting and provide the best solution based on the issue and details provided by customers
• Install and setup end-user's workstation environment
• Direct unresolved issues to the next level of support personnel
• Document and Record events/problems and their resolution in logs and KBs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on internal procedures
• Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues

Job Requirements

• Minimum of 4-7 years of IT Support experience, using enterprise-level Help Desk/IT ticketing system.
• MCSA/MCSE/ MCTP/ CCNA course-an advantage!
• Experience in working with Microsoft Active Directory Users and Domains environment + ADFS
• Proven experience and problem-solving abilities in Microsoft Windows 7, 10 O.S andMS Office version 365
• Experience with SharePoint, OneDrive, and other Microsoft Online Tools - permissions and general administration.
• Experience working on Office 365 as super admin resolving the issues.
• Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM
• Familiarity with client-based VPN technologies and concepts.
• Handle incident end requests based on the site needs as well as remote.
• Ability to work independently and handle multiple and varied requests under pressure
• High-level English - Read/Write