Global Contract Logistics Information Systems IT Support Engineer

Kuehne+Nagel; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kuehne+Nagel invites a Senior IT Support Engineer to lead advanced technical support for customers and partners, guiding junior team members and driving escalated-case resolutions. You will shape support processes, influence roadmaps, and collaborate across IT, business, and external vendors to enhance operations.

Join a global logistics leader focused on continuous improvement, with opportunities to mentor teams, run strategic IT projects, and deliver robust, scalable solutions that keep goods

Qualifications

• Professional education in IT or equivalent experience; ITIL/Cloud certs are a plus.
• Strong problem-solving and diagnostic abilities with complex systems.
• Fluent in English with clear written and verbal communication.

Responsibilities

• Handle and resolve application incidents and service requests.
• Analyse, troubleshoot, and provide solutions to complex technical issues.
• Own support tickets and ensure timely resolution and communication.
• Escalate issues to relevant technical teams when required.
• Conduct root cause analysis and implement preventive solutions.
• Monitor system performance and address potential issues proactively.
• Maintain documentation and knowledge base for knowledge sharing.
• Collaborate with IT, business, development teams, and external vendors.
• Ensure compliance with SLAs and drive process improvements.

Skills

Analytical thinking

Leadership

English communication

SQL & OS proficiency

Education

Bachelor's degree in IT or related field

Tools

Nagios

Grafana

Splunk

Linux/Unix

Job description

Job Description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As a Senior IT Support Engineer, you will take a leadership role in delivering advanced technical support to our customers and partners, tackling highly complex issues that require deep technical expertise and innovative problem-solving. You will act as a subject matter expert, guiding junior team members, driving resolution for escalated cases, and collaborating closely with cross-functional teams.

In this role, you will be instrumental in shaping the direction of support processes and strategies, contributing to the continuous improvement of our products and services. Your responsibilities will include identifying systemic challenges, proposing robust solutions, and influencing technical roadmaps to enhance customer satisfaction and operational efficiency.

How you create impact

• Handle and resolve application incidents and service requests.
• Analyse, troubleshoot, and provide solutions to complex technical issues.
• Own support tickets and ensure timely resolution and communication.
• Escalate issues to relevant technical teams when required.
• Conduct root cause analysis and implement preventive solutions.
• Monitor system performance and proactively address potential issues.
• Maintain documentation and knowledge base for effective knowledge sharing.
• Collaborate with IT, business, development teams, and external vendors.
• Ensure compliance with standard processes and SLAs.
• Drive process improvements and support strategic IT projects.
• Mentor team members and provide expert technical guidance.
• Work in shifts when required.

What we would like you to bring

• Professional education or degree in IT, or equivalent work experience. Advanced certifications (e.g., ITIL, Microsoft, Cisco, AWS, or similar) are a plus.
• Strong ability to analyse and solve technical problems.
• Ability to learn fast and become proficient with unfamiliar systems.
• Proficient communication skills in English, both written and verbal.
• Experience with relational databases and SQL.
• Proficiency in Unix/Linux, with experience in shell scripting and system diagnostics.
• Experience working with monitoring tools (e.g., Nagios, Grafana, or similar) and log analysis tools (e.g., Splunk, ELK).
• Knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.