Global Business Support Sen. Specialist - IT Hardware Sales

Computacenter AG & Co. oHG; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Computacenter AG & Co. oHG in Bengaluru seeks a Global Business Support Senior Specialist for IT hardware sales to drive performance, reports, and customer service excellence. You will coordinate teams, develop guidelines, and ensure compliance with contract and process standards.

The role demands strong communication, data accuracy, and the ability to manage multiple workstreams under tight deadlines in a multinational context.

Qualifications

• 3+ years in multinational product supply or similar roles.
• Strong data accuracy and reporting abilities.
• Excellent interpersonal and communication skills.
• Ability to manage multiple workstreams and deadlines.

Responsibilities

• Ensures Department meets performance targets.
• Compiles management information reports through relevant business tools to provide accurate data.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Develop best practice procedures and guidelines, including analyzing, documenting and reporting on work completed.
• Provide customer service to internal and external customers to ensure consistent experience.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.

Skills

Customer service

Administrative experience

Data reporting

Microsoft Office

Tools

Microsoft Office

Job description

Global Business Support Sen. Specialist - IT Hardware Sales

Life on the team

While holding the Computacenter flag, flying high, at Business Partner Management, our vision is to continue to ‘be the best’ while enabling success for our customers as a trusted, agile and innovative provider of technology around the world. You will be part of a global team, interacting daily with colleagues across multiple geographies. You will have plenty of opportunities to innovate and excel, while you grow with the team.

What you’ll do

• Ensures Department meets performance targets.
• Demonstrates relevant Winning Together values.
• Attain and maintain accreditations as appropriate to the role.
• Understand and adhere to policies and procedures.
• Compiles management information reports through relevant business tools to provide accurate/up to date data.
• Prioritize and co-ordinate own and others work schedules to ensure that business and customer needs are met, and deadlines are adhered to.
• Assess cost implication of best solution to ensure adherence to budget constraints.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Ensures that operational documentation is fit for purpose and current to meet customer and contract requirements.
• Develop best practice procedures and guidelines, including analyzing, documenting and reporting on work completed to ensure consistent compliance to company procedures.
• Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach.
• Provide customer service to internal and external customers to ensure consistent experience.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Ensure that Partners act in accordance with Computacenter and customer contractual obligations
• Identifies, onboard and proactively manages new Partners
• Accountable for the delivery of the product supply service to a named customer or selection of customers

What you’ll need

• Good working Knowledge of Microsoft Applications.
• Plans & organizes own workload and others.
• Proven experience of high standards of customer service.
• Proven administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
• Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Demonstrates an organized approach to work.
• Proven ability to work under pressure and to tight deadlines.
• 3+ Experience working in a multinational product supply environment.3+ Experience in procurement / vendor management.
• 3+ Experience in negotiating contracts and an understanding to legal/contractual concepts.
• Detailed understanding of IT Vendors pricing processes.
• Entrepreneurial mindset which seeks to find new ways to solve multiple challenges at once.
• People management experience at team leader level or above