German Voice Process Executive

SHARDA CONSULTANCY SERVICES; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Delhi-NCR is seeking a motivated German Voice Process Executive to engage customers in German and drive sales in an international BPO setting, handling inquiries, resolving issues and promoting products.

The ideal candidate has fluent German, proven telesales ability, excellent communication and customer-service skills, and the capacity to multitask in a fast-paced environment while maintaining high service levels and meeting targets.

Qualifications

• Proficiency in German language (spoken and written).
• Experience in a voice process role, preferably in an international BPO setting.
• Strong sales and telesales skills with a proven track record of meeting targets.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Responsibilities

• Handle inbound and outbound calls in German, addressing customer inquiries and providing solutions.
• Promote and sell products or services to customers, utilizing persuasive communication skills.
• Maintain a high level of customer service and satisfaction, ensuring all interactions are positive and productive.
• Collaborate with team members to achieve sales targets and improve overall performance.
• Document customer interactions and feedback accurately in the system.
• Stay updated on product knowledge and industry trends to effectively assist customers.

Skills

German language

Voice process

Sales skills

Communication

Multitasking

Job description

We are seeking a motivated and dynamic German Voice Process Executive to join our team in the Delhi-NCR region. The ideal candidate will be responsible for engaging with customers in the German language, providing exceptional service, and driving sales through effective communication. This role is pivotal in ensuring customer satisfaction and achieving sales targets in an international BPO environment.

Key Responsibilities

• Handle inbound and outbound calls in German, addressing customer inquiries and providing solutions.
• Promote and sell products or services to customers, utilizing persuasive communication skills.
• Maintain a high level of customer service and satisfaction, ensuring all interactions are positive and productive.
• Collaborate with team members to achieve sales targets and improve overall performance.
• Document customer interactions and feedback accurately in the system.
• Stay updated on product knowledge and industry trends to effectively assist customers.

Required Skills

• Proficiency in the German language, both spoken and written.
• Experience in a voice process role, preferably in an international BPO setting.
• Strong sales and telesales skills, with a proven track record of meeting targets.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.