German Operations Manager

Team Vertex Cosmos; Jaipur; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Team Vertex Cosmos in Jaipur seeks a German Operations Manager to lead and scale daily operations across German-speaking markets. You will oversee cross-functional teams, develop OLAs/SOPs for German regulatory needs, and drive efficiency with Lean/Six Sigma while ensuring GDPR and labor-law compliance.

The ideal candidate brings 5+ years in operational management, 3+ years leading teams in Germany, and strong business acumen, plus a Bachelor's degree in a related field (MBA preferred).

Qualifications

• Native or business-fluent German (C1/C2) and English (C1/C2) written and spoken.
• 5+ years of operational management experience, with at least 3 years leading teams within the German market.
• In-depth understanding of German labor laws, GDPR, and local business practices.
• Data-driven with hands-on analytics using tools like Excel and Jira.
• Strong leadership, coaching, and ability to scale cross-functional teams.
• Bachelor's degree in Business Administration or Operations Management; MBA preferred.

Responsibilities

• Oversee day-to-day operations to ensure seamless delivery across German-speaking markets.
• Develop, implement, and standardise OLAs and SOPs aligned with German regulatory requirements.
• Analyze operational metrics, identify bottlenecks, and apply Lean/Six Sigma for continuous improvements.
• Lead, mentor, and grow a team of operational specialists and support staff.
• Handle localized recruitment, onboarding, and talent retention in line with German standards.
• Collaborate with legal, finance, and HR to mitigate operational and regulatory risks.

Skills

German (C1/C2)

English (C1/C2)

Leadership

Analytics

Education

Bachelor's in Business Administration or related

MBA preferred

Tools

Excel

Jira

Job description

German Operations Manager

Location: Jaipur
Department: Operations
Employment Type: Full-Time

Position Overview

We are seeking an experienced, strategic, and results-driven German Operations Manager to oversee, scale, and optimize our daily operations.

In this role, you will lead localized operational strategies, manage cross-functional teams, ensure strict adherence to local regulatory and compliance standards, and continuously improve processes to drive efficiency, customer satisfaction, and revenue growth. The ideal candidate possesses native or business-fluent German (C2), strong leadership capabilities, and a deep understanding of the German business landscape.

Key Responsibilities

1. Operational Leadership & Execution
   • Oversee day-to-day operations to ensure seamless delivery of products/services across German-speaking markets.
   • Develop, implement, and standardise Operational Level Agreements (OLAs) and Standard Operating Procedures (SOPs) tailored to German regulatory and market requirements.
   • Analyze operational metrics, identify bottlenecks, and implement Lean/Six Sigma principles to drive continuous process improvements.
2. Team Management & Development
   • Lead, mentor, and grow a team of operational specialists, team leads, and support staff.
   • Set clear performance goals, conduct regular performance reviews, and foster a high-performance, collaborative team culture.
   • Handle localized recruitment, onboarding, and talent retention initiatives in alignment with German labor standards.
3. Compliance, Risk Management & Quality Assurance
   • Ensure all operations comply with German/EU labor laws, GDPR, health and safety standards, and industry-specific regulations.
   • Collaborate with legal, finance, and HR teams to mitigate operational, financial, and legal risks.
   • Establish quality assurance frameworks to maintain high service levels and product standards.
4. Stakeholder & Vendor Management
   • Act as the primary operational liaison for key local vendors, service providers, and strategic partners in the DACH region.
   • Negotiate contracts, manage SLA compliance, and optimize vendor costs.
   • Maintain strong alignment between the German operational team and global headquarters/leadership.

Qualifications & Requirements

• Language Skills: Native or full professional fluency in German (C1/C2 level) and English (C1/C2 level) both written and spoken.
• Experience: 5+ years of operational management experience, with at least 3 years+ managing teams within the German market.
• Industry Knowledge: In-depth understanding of German business culture, labor laws, GDPR, and localized consumer expectations.
• Data-Driven Mindset: Strong analytical skills with hands-on experience using operational analytics tools (e.g., Excel, Jira).
• Leadership: Proven track record of leading, coaching, and scaling cross-functional or cross-border teams.
• Education: Bachelor's degree in Business Administration, Operations Management, a related field (Master's or MBA preferred).

Preferred Qualifications

• Experience working within a fast-paced technology, e-commerce, logistics

Key Performance Indicators (KPIs)

• Operational Efficiency: Reduction in operational processing time and operational costs.
• Service Level Agreements (SLAs): % SLA compliance across customer/client deliverables.
• Quality & CSAT: Customer Satisfaction Score and Error/Rework Rate in regional operations.
• Team Retention & Engagement: Employee turnover rates and team satisfaction scores.