Training Coordinator

DHL IT Services; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Annual Leave 42 days

Medical Insurance: Self + Spouse + 2

Job summary

DHL Group in Chennai seeks an experienced Training Coordinator (Language & Operations Bridge) to drive multilingual training, bridge German-English communication, and support continuous improvement across Post & Parcel workflows. The role requires travel to Germany and deep logistics process knowledge.

Ideal candidate has 7+ years, strong stakeholder management, and high proficiency in English and German. On-site work with global collaboration and ongoing training initiatives.

Qualifications

• Minimum 7+ years of overall professional experience.
• Hands-on experience with continuous improvement processes.
• Preferably with logistics industry understanding and GCCs exposure.

Responsibilities

• Coordinate and facilitate communication between German-speaking process owners and local teams during trainings and operational activities.
• Provide real-time language support (German–English) during training sessions, workshops, and daily operations.
• Ensure accurate knowledge transfer by bridging cultural and language gaps between stakeholders.
• Support the trainer in preparing, adapting, and localizing training materials where needed.
• Act as a quality advisor and sparring partner for team leads and team members to resolve process challenges.
• Rotate through various Post & Parcel (P&P) workflows to build deep, cross-functional operational expertise.

Skills

Stakeholder management

Communication

Analytical thinking

Excel

PowerPoint

Travel willingness

English proficiency

German proficiency

Education

Bachelor's or Postgraduate degree

CTDP - Certified Training & Development Professional

TT - Train the Trainer

ISTD Diploma – Indian Society for Training & Development

Job description

Job Description:

DHL Groupthelogisticsprovider of the world with over580,000 employeesin more than 220 countries and territories. We are an organization that is not just moving goodsaround,we havea very clearpurpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professionaldevelopment,we recognize the difference you bring to ourbusinessand together we share the pride of building one of the largest world leaders inlogisticsand supply chain.

Deutsche Post is the oldest and founding division of DHL Group and represents the domestic mail and parcel business in Germany. With around 180,000 employees, Deutsche Post is responsible for reliable nationwide delivery of postal items and parcels and plays a key role in connecting people and businesses across Germany. As part of DHL Group, Deutsche Post combines long-standing postal expertise with continuous innovation and automation in its domestic operations.

Deutsche Post is committed to continuously enhancing the quality and efficiency of its operational processes within the Post & Parcel (P&P) division. A key focus area in this ongoing optimization is the continuous development of our employees and the establishment of superior quality standards to ensure exceptional operational performance. The Training Coordinator (Language & Operations Bridge) is responsible for developing into a comprehensive, cross-process P&P expert. By dynamically transitioning from process to process, the specialist reviews and designs targeted quality measures and training programs in close coordination with German-speaking subject matter experts and the local trainer, ensuring seamless communication and understanding across teams. The more training sessions you coordinate and support , the deeper your operational knowledge becomes. This strategic role serves as a crucial link within our operations and requires a willingness to travel to Germany.

Key Responsibilities

• Coordinate and facilitate communication between German-speaking process owners and local teams during trainings and operational activities
• Provide real-time language support (German–English) during training sessions, workshops, and daily operations
• Ensure accurate knowledge transfer by bridging cultural and language gaps between stakeholders
• Support the trainer in preparing, adapting, and localizing training materials where needed
• Actively contribute to selected operational projects, including the development and implementation of measures for continuous improvement (CIP)
• Act as a quality advisor and sparring partner for team leads and team members to resolve process challenges.
• Rotate through various Post & Parcel (P&P) workflows to build deep, cross-functional operational expertise.

Education & Experience

• Minimum: Bachelors or Postgraduate degree in any discipline.
• Minimum 7+ years of overall professional experience
• Mandatory, hands-on experience working with continuous improvement processes.
• Ideally, you bring a solid understanding of the logistics industry and its processes (nice-to-have).
• Prior experience within GCCs of the Logistics sector would be a strong advantage.

Required Skills

• Training & Learning Certifications (preferred)
  • CTDP – Certified Training & Development Professional
  • TT – Train the Trainer
  • ISTD Diploma – Indian Society for Training & Development
• Strong stakeholder management skills with proven ability to act as an interface between international teams
• Excellent communication and facilitation skills in cross-cultural environments
• High level of analytical thinking and numerical comprehension, combined with excellent Microsoft Excel and PowerPoint skills.
• High agility, a structured work style, and the ability to quickly learn and navigate through different operational processes.
• English: High proficiency – written and spoken
• German: Business fluency at B2 level or above (certified) – written and spoken
• Willingness to travel to Germany is required.

Working Conditions

• Schedule: Standard Indian business hours.
• Remote Work: On-site.
• Global Coverage: May require occasional work outside standard hours.
• Performance Metrics: Success measured by quality improvements, training effectiveness, and customer satisfaction scores.

Benefits

• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children, with an option to opt for Voluntary Parental Insurance at a nominal premium covering pre-existing disease.

Requirements: