German Chat and Email Support Executive

I Growh Services LLP; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

I Growh Services LLP in Thane, Maharashtra, seeks a dedicated German Chat & Email Support Executive to deliver friendly, accurate assistance to our European-based clients. Fluency in German (B2+) and solid English are essential to communicate with customers and teammates.

You will handle chat and email inquiries, provide product information, resolve issues, and collaborate with the team. Night shifts are required on a rotational basis, with two weeks off, and there is no remote work option.

Qualifications

• German language proficiency at B2 level or higher.
• Fluency in English for team and client communication.
• Experience in customer support is preferred but not mandatory.

Responsibilities

• Respond to inquiries via chat and email in German and English.
• Provide accurate information about products and services.
• Resolve customer issues and complaints in a timely manner.
• Maintain professionalism and high-quality customer service.
• Collaborate with team members to improve service delivery.
• Work in rotational night shifts as required, with two weeks off.

Skills

German (B2+)

English proficiency

Communication skills

Fast-paced environment

Customer support experience

Education

German language degree/diploma or B2 certification

German language proficiency level (B2+)

Job description

We are seeking a dedicated German Chat & Email Support Executive to join our team in Thane, Maharashtra. This role is crucial for providing exceptional customer service to our clients in a European-based company. The ideal candidate will possess a strong command of the German language, having completed a B2 level or graduated in German, or hold a diploma in German. Additionally, proficiency in English is required to effectively communicate with team members and clients. As a German Chat & Email Support Executive, you will be responsible for managing customer inquiries through chat and email, ensuring timely and accurate responses to all queries. You will assist customers with their concerns, provide information about products and services, and resolve issues efficiently. Your ability to communicate clearly and empathetically will be key to enhancing customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries via chat and email in German and English.
• Provide accurate information regarding products and services.
• Resolve customer issues and complaints in a timely manner.
• Maintain a high level of professionalism and customer service.
• Collaborate with team members to improve service delivery.
• Work in rotational night shifts as required, with two weeks off.

Required Skills:

• Proficiency in German (B2 level or higher).
• Strong command of English.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Previous experience in customer support is preferred but not mandatory.

This position does not offer work from home options, and candidates must be willing to work night shifts.