Geriatric Coordinator

Dr. Kamakshi Memorial Hospital Pvt Ltd; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Dr. Kamakshi Memorial Hospital Pvt Ltd in Chennai seeks a Geriatric Coordinator to manage care coordination with geriatric consultants, patients, and caregivers. You will oversee home-care referrals and ensure timely service delivery.

The role involves liaising with nursing, billing, and clinical teams, counseling families on available packages, and monitoring visits, renewals, and feedback to improve outcomes.

Qualifications

• MSW or MBA qualification is required.

Responsibilities

• Coordinate and follow up with geriatric consultants for patient treatment and home-care needs.
• Arrange home-care referrals and coordinate with nursing and billing departments.
• Provide patient and caregiver counseling on packages, inclusions, pricing, and terms.
• Monitor service continuity and coordinate nurse allocations and replacements.
• Maintain confidentiality and ensure compliance with hospital policies.

Education

MSW

MBA

Job description

Geriatric Coordinator

Job Description

• Coordinate and follow up with geriatric consultants regarding patient treatment, follow-up appointments, and ongoing care requirements.
• Build and maintain professional relationships with geriatric consultants and facilitate appropriate home-care referrals.
• Coordinate with the Geriatric Department to understand patients’ clinical conditions and home-care requirements.
• Attend calls and enquiries related to geriatric home-care services and provide appropriate information to patients and caregivers.
• Understand patient and caregiver requirements and coordinate with the clinical team to identify suitable home-care services.
• Counsel patients and caregivers regarding available geriatric home-care services, packages, care options, and service benefits and explain home-care packages, inclusions, duration, pricing, terms, and service conditions.
• Coordinate the end-to-end home-care process from receiving the requirement to service monitoring and closure.
• Coordinate with the Nursing Department to allocate Geriatric nurses based on patient care requirements.
• Provide orientation to assigned nurses regarding the work and applicable service protocols.
• Monitor continuity of home-care services, including nurse attendance, scheduled visits, and service requirements.
• Coordinate nurse replacements in cases of leave, absenteeism, performance-related concerns, or patient requests.
• Maintain regular communication with patients, caregivers, and assigned nurses throughout the service period.
• Address routine patient and caregiver queries and coordinate with concerned departments for timely resolution.
• Obtain patient and caregiver feedback and elevate complaints or service-related concerns to the appropriate authority.
• Coordinate with the Billing/Accounts Department regarding package confirmation, payment status, renewals, extensions, and other service-related requirements.
• Maintain effective coordination with the Nursing Department, Geriatric Department, Billing/Accounts Department, and other relevant hospital departments.
• Serve as a coordination link between geriatric consultants, patients, caregivers, nurses, and internal departments to ensure seamless service delivery.
• Maintain patient confidentiality and ensure compliance with hospital policies, procedures, and service protocols.
• Promote awareness of geriatric home-care services among consultants, patients, caregivers, and relevant stakeholders.
• Participate in periodic review meetings and provide updates on referrals, conversions, active cases, renewals, service concerns, and operational challenges.

Qualifications

• MSW/MBA