Genesys Cloud Architect

ARA Resources Pvt. Ltd.; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

A technology consulting firm is seeking a Technology Architect – Genesys Cloud CX. The role involves leading the design and deployment of contact center solutions and requires over 15 years in contact center technologies along with hands-on experience with Genesys Cloud CX. Responsibilities include translating requirements into technical solutions and mentoring teams. This is a full-time position based in India, offering a dynamic work environment and the opportunity to drive digital transformation.

Qualifications

• 15+ years of experience in contact center technologies.
• 4+ years of hands‑on experience with Genesys Cloud CX.
• Proven experience designing and deploying complex enterprise contact center solutions.

Responsibilities

• Lead end‑to‑end architecture and solution design for Genesys Cloud CX deployments.
• Translate business and functional requirements into scalable, maintainable technical solutions.
• Design architectures aligned with security, compliance, and operational standards.

Skills

Contact center technologies

Genesys Cloud CX

IVR design

SIP and WebRTC expertise

Job description

Direct message the job poster from ARA Resources Pvt. Ltd.

About ARAs Client

ARAs Client is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. They helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees ( 200000+ in India).

Location - Pan India Open

Role Summary

Technology Architect – Genesys Cloud CX will lead the design, architecture, migration, and deployment of enterprise‑grade contact center solutions. This role combines hands‑on technical leadership with strategic architecture ownership, ensuring scalable, secure, and high‑performing customer experience platforms built on Genesys Cloud CX.

Key Responsibilities

• Lead end‑to‑end architecture and solution design for Genesys Cloud CX deployments
• Translate business and functional requirements into scalable, maintainable technical solutions
• Design architectures aligned with security, compliance, and operational standards
• Oversee implementation of voice, IVR, routing strategies, omnichannel (chat, email, SMS), bots, and WFM
• Configure and manage integrations with CRM, ERP, databases, and third‑party platforms
• Act as SME for Genesys Cloud CX, defining design and deployment best practices
• Participate in governance, change management, and solution lifecycle planning
• Mentor and guide engineering and delivery teams
• Collaborate with security, network, platform engineering, and enterprise architecture teams
• Troubleshoot complex production and staging issues and support escalations
• Drive continuous optimization using new Genesys Cloud features and industry trends
• Maintain detailed documentation, architecture diagrams, and compliance artifacts

Must-Have Qualifications

• 15+ years of experience in contact center technologies
• 4+ years of hands‑on experience with Genesys Cloud CX
• Proven experience designing and deploying complex enterprise contact center solutions
• Strong expertise in Genesys Cloud administration, IVR design, call flows, and routing
• Experience integrating with Salesforce, ServiceNow, MS Dynamics, or similar platforms
• Strong understanding of SIP, WebRTC, and telephony standards

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Consulting

Industries

• IT Services and IT Consulting

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