Generalist Service Representative II - Cooling)

Schneider Electric; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Schneider Electric is seeking a dedicated Cooling Senior Service Engineer in Mumbai, India. This engineer will assume full ownership of the regional cooling install base, overseeing project execution, service operations, and customer equipment management.

The ideal candidate will have 5-7 years of experience in HVAC systems and a Mechanical BE or B.Tech. Responsibilities include handling customer support, troubleshooting, and ensuring high-quality services with 24x7 availability.

Qualifications

• 5 to 7 years of experience in HVAC systems.
• Strong ability in managing field activities.
• Capability to troubleshoot complex technical issues.

Responsibilities

• Manage project delivery and oversee field operations.
• Provide 24x7 support for customer complaints.
• Perform installation, commissioning, and lifecycle support.

Skills

Field troubleshooting

Preventive maintenance

Project management

Customer support

Education

Mechanical BE or B.Tech

Job description

Dedicated and results-driven Cooling Senior Service Engineer with full ownership of the regional cooling install base, spanning project execution, service operations, and end-to-end customer equipment management. Experienced in handling mission-critical datacenter cooling systems, ensuring seamless execution from installation and commissioning to SAT/ISAT and lifecycle support.

Proven capability in managing day-to-day field activities across customer sites, including troubleshooting, escalation handling, preventive and corrective maintenance, and resolution of complex technical issues. Committed to delivering high-quality service with 24x7 availability for customer complaints and support needs.

Demonstrated strength in coordinating project delivery, overseeing field operations, Recognized for strong ownership, customer focus, and consistent delivery across diverse

Experience - 5 to 7 years in HVAC system

Educational qualification : Mechnical BE or B.Tech