Generalist Service Representative II

Schneider Electric; Mumbai; On-site; INR 700,000 - 900,000; Full time

Job summary

Schneider Electric is seeking a dedicated Cooling Senior Service Engineer located in Mumbai, India. This role involves managing the regional cooling install base, including project execution, service operations, and customer equipment management.

As a candidate, you should possess 5 to 7 years of experience in HVAC systems, along with a Mechanical Engineering degree (BE/B.Tech). The position emphasizes high-quality service delivery and technical support for mission-critical datacenter cooling systems.

Qualifications

• 5 to 7 years of experience in HVAC systems.
• Experience handling mission-critical datacenter cooling systems.
• Strong coordination and management skills in field operations.

Responsibilities

• Manage installation and commissioning of cooling systems.
• Perform preventive and corrective maintenance activities.
• Ensure high-quality service availability for customer complaints.

Skills

Cooling system management

Troubleshooting

Preventive maintenance

Customer service

Education

Mechanical Engineering BE/B.Tech

Job description

Dedicated and results-driven Cooling Senior Service Engineer with full ownership of the regional cooling install base, spanning project execution, service operations, and end-to-end customer equipment management. Experienced in handling mission-critical datacenter cooling systems, ensuring seamless execution from installation and commissioning to SAT/ISAT and lifecycle support.

Proven capability in managing day-to-day field activities across customer sites, including troubleshooting, escalation handling, preventive and corrective maintenance, and resolution of complex technical issues. Committed to delivering high-quality service with 24x7 availability for customer complaints and support needs.

Demonstrated strength in coordinating project delivery, overseeing field operations, Recognized for strong ownership, customer focus, and consistent delivery across diverse

Experience - 5 to 7 years in HVAC system

Educational qualification : Mechnical BE or B.Tech