General Manager (Resort GM) - Full Time

Zain Placement Consultancy; Kendujhargarh; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

A Resort General Manager will oversee daily operations, staff, and guest experiences, ensuring high service standards and profitability. You will manage front office, housekeeping, maintenance, and F&B, while implementing strategic sales and marketing plans to boost occupancy and revenue.

Key duties include leadership of diverse teams, budget ownership, and CRM-driven guest engagement, with emphasis on safety, quality, and guest satisfaction across all departments.

Qualifications

• Experience in hospitality management, typically 8+ years in a senior leadership role.
• Budget planning, revenue management, and cost control knowledge.
• Proficiency with Property Management Systems (PMS) and point of sale (POS) systems.

Responsibilities

• Oversee daily resort operations across front office, housekeeping, maintenance, and F&B services.
• Develop and manage budgets, monitor P&L, and drive profitability.
• Maintain high guest experience standards through quality audits and SOPs.
• Lead staff recruitment, training, and performance optimization; partner with marketing for occupancy growth.

Skills

Leadership

Stakeholder communication

Hospitality management

Financial literacy

Education

Bachelor

Tools

PMS

POS

OTA management

Job description

A Resort General Manager oversees daily operations, staff, and guest experiences, aiming for high service standards and profitability. They manage front office, housekeeping, maintenance, and food/beverage departments, alongside implementing strategic sales and marketing plans. Required skills include strong leadership, financial acumen (P&L), and CRM knowledge.

Core Responsibilities

Operational Oversight: Managing front office, housekeeping, maintenance, and F&B services to ensure seamless operation. Financial Performance: Developing budgets, managing P&L, monitoring revenue generation, and reducing costs to maximize profitability. Guest Experience & Quality: Maintaining quality audits, implementing SOPs (Standard Operating Procedures), and handling guest complaints to maintain high ratings. Staff Management: Recruiting, training, leading, and motivating staff while optimizing employee performance. Strategic Planning: Working with marketing teams to boost occupancy through seasonal promotions, digital presence, and local tie-ups. Risk Management: Implementing safety, security, and fire protocols.

Required Skills and Qualifications

Leadership & Communication: Ability to lead diverse teams, resolve conflicts, and communicate with stakeholders. Experience: Previous experience in hospitality management, often 8+ years in a senior leadership role. Financial Literacy: Knowledge of budget planning, revenue management, and cost control. Technology Proficiency: Familiarity with Property Management Systems (PMS), Point of Sale (POS) systems, and OTA management. Education: Bachelor

• Experience: 10 - 20 Years
• No. of Openings: 1
• Education: Graduate
• Role: General Manager
• Industry Type: Hotel / Travel / Airline / Hospitality
• Gender: [ Male / Female ]
• Job Country: India
• Type of Job: Full Time
• Work Location Type: Work from Office