General Manager - Outbound Sales and Vi Mini Stores Lead

Vi (Vodafone Idea); New Delhi; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Vi (Vodafone Idea) seeks a Senior leader for Outbound and Vi Mini Stores to scale postpaid acquisitions and optimize the ViMS and outbound channels across the cluster. You will lead a team, design store networks, and drive productivity with a focus on revenue growth and customer acquisition.

The role requires strong franchisee and DSA management skills, cross-functional coordination, and strategic execution to achieve KRAs in a competitive telecom market across India.

Qualifications

• Experience in Franchisee / DSA / DST management.
• Operation excellence & team handling.
• Problem solving, strategic & analytical capabilities.
• Process improvement mindset.
• Ability to coordinate with and influence other functions for ViMS & outbound priorities.

Responsibilities

• Achieve acquisition net of churn across Consumer, Digital, Enterprise segments.
• Drive and sustain engagement of cluster ARLs and FLs to meet KRAs.
• Design ViMS channel footprint and optimal store counts in towns.
• Supervise ViMS channel productivity and partner with ARLs/FLs.
• Recruit, train and monitor DSAs in key markets to drive productivity.
• Drive postpaid agenda through CSP/DST/Outbound channels with team coaching.
• Plan activities to boost IOIP sales and Neo channel adherence to norms.
• Monitor competitor activities and market developments.
• Foster innovation to beat competition in ViMS and outbound channels.

Skills

Franchisee management

DSA management

Channel sales

Team leadership

Strategic planning

Job description

GM - Outbound & Vi Mini Stores Lead Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Outbound and Vi Mini Stores Lead Job Level/ Designation M3/ General Manager Function / Department Postpaid / Outbound and Vi Mini Stores Reports to Cluster Postpaid Head

Job Purpose

Build & scale up quality postpaid acquisitions agenda for the cluster, by spearheading the Vi Mini Stores and Outbound sales agenda. The purpose of the role is drive the postpaid net add and revenue enhancement agenda through the Vi Mini Stores and Outbound channel.

Key Result Areas/Accountabilities

• Achieve acquisition net of churn as per DB for all segment – Consumer , Digital , Enterprise (SOHO/ SME), IOIP , large accounts etc
• Drive and sustain engagement for team members ( ARLs and FLs ) of the cluster to facilitate delivery on key organizational goals and KRAs
• Design the ViMS channel in terms of towns to be covered and the right count of ViMS in these towns
• Supervise and enhance productivity of the ViMS channel of the cluster – by partnering with the ARLs and FLs
• Appointment of DSAs in key identified markets of the cluster and tracking / driving DSA productivity
• Driving the postpaid agenda through the CSP / DST / Outbound channel by supervising recruitment , training and productivity
• Planning for activities to drive IOIP sales
• Driving business through the Neo channel by supervising adherence to norms like same day calling / O2A % etc ( for markets where Neo delivery is through ViMS and CSP / DST Channel )
• Tracking competition activities and being updated on key market developments
• Drive Innovation and automation in the ViMS and OB channel with the intent to beat competition on sustained basis

Core Competencies, Knowledge, Experience

• Experience in Franchisee / DSA / DST management
• Operation excellence & team handling
• Problem solving, strategic & analytical capabilities
• Process improvement mind set
• Ability to coordinate with and influence other functions for alignment on priorities related to the ViMS & outbound vertical

Years of Experience 10+ years of experience in Channel Sales & Distribution in B2B & B2C environment

Direct reports 3 – 6 Areal Retail Leads

Areal Retail Leads Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Experience Level Senior Level