General Manager - Operations & Maintenance (Radio Access Network & Microwave)

Vi (Vodafone Idea); New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Vodafone Idea Limited is seeking a GM - O&M (RAN & MW) to oversee network uptime across Radio & MW, MTX operations, and preventive maintenance. The role requires leading cross-functional teams, coordinating with OEMs and IP partners, and driving KPI improvements for RAN, MW and transport networks.

You will manage outages, alarms, spares, and field audits, ensuring safety and compliance while optimizing OPEX. Based in Delhi/NCR and reporting to the CTO guidance.

Qualifications

• 12-15 years of experience in O&M of RAN, MW and access transport domain.
• Strong leadership and ability to manage cross-functional teams.
• Technical qualifications in RAN & MW operation and MTX infrastructure.

Responsibilities

• MTX, RNA - MW & Critical Node Availability: Ensure uptime as per defined thresholds.
• Alarms & Network hygiene: Track, resolve & maintain SA Alarms per thresholds.
• Spares, Consumables, NSS transactions & record keeping: Ensure stock and forecast.
• Preventive Maintenance: Timely PM for MTX and BTS sites per calendar.
• Drive WFM KPIs for HW replacement and fault/alarm resolution; coordinate with IP/vendors.

Skills

RAN/MW troubleshooting

MTX infra

Optical Transport Network

Leadership & cross-functional team

Network uptime management

Education

BE in Electronics & Communication

Job description

GM - O&M (RAN & MW) Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce.

Role Cluster O&M Head Job Level/ Designation Function / Department Technology Location Circle Hiring Manager Cluster CTO Job Purpose

Responsible for network uptime for Radio & MW. Responsible to deliver improvement in network KPIs for all RAN, MW and access transport including MTTR. Responsible to deliver circle Opex cost Responsible for asset including tools and spares in cluster including R&R with OEM Governance with various IPs for punch-point rectification, Corrective & Preventive maintenance Responsible for MTX and VTH infra uptime and compliances.

Key Result Areas/Accountabilities

• MTX, RNA - MW & Critical Node Availability : Ensure delivery of uptime as per defined thresholds for all technologies
• Ensure delivery of critical network node availability with faults rectification as per agreed thresholds
• Drive SNOC & OEM during EME / for Critical HW fault rectification
• Alarms & Network hygiene : Track, resolve & maintain SA Alarms as per defined threshold
• Drive frequent alarm generating sites within 24 Hrs.
• Spares, Consumables, NSS transactions & record keeping : Ensure Spares & Consumables stock, availability within circle and procure requirements in advance with forecast for MTX, RAN and Transport networks.
• Ensure all Spares transactions recorded thru NSS applications Tracking cluster technology asset, tools and spares
• Ensure R&R as per agreed SLA with OEM and WH partners
• Drive correction and improvement of hygiene of physical site condition HW and Infra with IP partners
• Repeat HW fault analysis and drive corrective action to reduce faults
• Preventive Maintenance : Ensure timely execution, completion of PM for MTX, BTS Sites installed equipment’s as per agreed calendar without compromising quality
• Drive quarterly PM awareness program, maintain PM quality including Alarm free sites & No repeat alarm.
• Need physical verification / audit for 20 sites per month
• Drive to reduce RNP cases, proper packing & handling, site visit / audit for repetitive HW faults, ensure HW functionality as IP rating specified by OEM.
• MW uptime, maintain HoPs & Loops as per CODE design & and ensure the visibility of nodes in the NMS.
• Liasoning with IP vendors, Escalate & drive LVD bypass & Low voltage cases, Infra upgradation, last mile OFC vendors and local authorities to improve the network stability
• Site AT to ensure quality installation as per OEM compliance & Alarm free sites are being inducted for Operation Review PO, PR & Payment cycle for local vendors & governance AMC / OPEX exercise participation & Driving Energy saving initiative locally
• Governance with WH team, Finance, SCM & Customer Care Support SNOC activities for HW fault rectification, SW upgrade & Backup Support & Governance : Ensure safety & HSW compliance for entire team with absolutely ZERO fatality Periodic governance & support to deliver field operation requirements
• Ensure proper tools, Safety equipment, Laptop with access rights, necessary cables, Vehicle availability
• Periodic training / refresher courses, new technology workshops for team to deliver field operation requirements
• Drive WFM KPIs for HW replacement, Fault / Alarm resolution TAT Escalate & Participate improving Infra provider related issues to create right infrastructure for BTS & MW equipment functionality

Core Competencies, Knowledge, Experience

Sound knowledge on troubleshooting of MTX infra setups, RAN/MW, Optical transport network. Strong Leadership skills with extensive experience of handling Cross functional teams across functions and vendors Administration and team building ability Analytical and communication skill set. 12-15 years of experience in O&M of RAN, MW and access transport domain including MTX operation. Must have technical / professional qualifications B.E in Electronics and Communication. Sound technical skill set/ knowledge of RAN & Access Transport including MW Large infra setups (Power and Air conditioning setups) operation experience Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Experience Level Mid Level